Claims Adjuster
About The Position
Where Putting the Customer First Powers Everything We Do! At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! What You'll Do: Adjust liability claims by investigating the matter with the claimant, researching AEP databases, and consulting with AEP's line department and other departments as needed. Recognize and resolve questions of coverage under the insurance policy with assistance of supervisor. Determine liability of Company based on facts found in the investigation, the tariffs and Tort Law. Determine proper expense and indemnity reserves. Evaluate damages for reasonableness, amounts owed and proper format (e.g., signed and dated claim worksheet). Negotiate settlements based on liability and damages. Accurately and timely document the investigation, liability and damages in the claim file. Complete reports and comply with internal policies and procedures. Respond to Commission Complaints and complaints forwarded or referred to senior management.
Requirements
- Education: Bachelor's degree; (Or) 4 years of education and experience in the Risk Management field (including experience specified below).
- Experience: Minimum 2 years of experience in adjusting, automobile and/or general liability claims.
- Computer skills - Competent in Word and Excel.
- Interpersonal and communication skills.
Responsibilities
- Adjust liability claims by investigating the matter with the claimant, researching AEP databases, and consulting with AEP's line department and other departments as needed.
- Recognize and resolve questions of coverage under the insurance policy with assistance of supervisor.
- Determine liability of Company based on facts found in the investigation, the tariffs and Tort Law.
- Determine proper expense and indemnity reserves.
- Evaluate damages for reasonableness, amounts owed and proper format (e.g., signed and dated claim worksheet).
- Negotiate settlements based on liability and damages.
- Accurately and timely document the investigation, liability and damages in the claim file.
- Complete reports and comply with internal policies and procedures.
- Respond to Commission Complaints and complaints forwarded or referred to senior management.
Benefits
- In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
