Claim Technical Assistant

Chubb External • Los Angeles, CA

16h • Hybrid

About The Position

Chubb is currently seeking a Workers’ Compensation Claim Technical Assistant for our West Region. The successful applicant will be providing advanced technical support to our claim representatives and examiners for multiple jurisdictions. This position offers a hybrid work schedule with a minimum of 3 days per week working from the Los Angeles Office.

Requirements

• Superior customer service showcasing verbal, written, and interpersonal skills.
• Aptitude for evaluating, analyzing, and interpreting information.
• Effective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments.
• Adaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customer’s expectation.
• Ability to work independently and efficiently while performing defined functions with minimal errors.
• Basic understanding of the Workers’ Compensation and claim handling processes.
• Proficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook, Word, Excel, and PowerPoint; Adobe Acrobat; and knowledge of state EDI systems a plus.
• Prior clerical and technical experience in researching and indexing data are preferred but not required.
• Proficiency with Microsoft Office Products.
• Experience in a fast paced, fluid environment.
• Strong communication and telephonic skills.
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

Nice To Haves

• Knowledge of medical terminology is a plus but not required.
• Knowledge of bill processing is a plus but not required.
• Knowledge of claim handling is a plus but not required.
• College degree in any area of study is preferred.

Responsibilities

• When necessary, assist with contacts for examiner so that appropriate compensability decisions can be made.
• Maintain active file diaries to ensure delegated tasks are completed.
• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes.
• Accurate documentation of claim activity within file notes.
• Produce quality documentation in an accurate and timely manner i.e., benefit notices, nurse and legal referrals, record requests, settlement documents.
• Respond timely and appropriately to internal and external customers on claim related issues.
• Adhere to state regulations for assigned states.
• Adhere to Best Practice guidelines.
• Collaborate with appropriate resources to timely resolve issues.
• Collaborate with peers in region to ensure adequate coverage during vacations or absences.
• Organize, summarize, and update materials as needed (e.g., legal pleadings, deposition transcripts, financial documents, etc.).

Benefits

• This role may also be eligible to participate in a discretionary annual incentive program.
• Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level