Claim Specialist Major Case Unit - West

The Hartford•Hartford, CT

4d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. As a Claims Specialist, you will be responsible for handling a caseload of complex, high exposure, auto and general liability claims throughout the claim’s life cycle. As these claims are often in litigation, experience handling litigated matters and managing defense counsel is required.

Requirements

Bachelor’s degree strongly preferred; law degree a plus
Minimum of seven years handling Auto and General Liability complex litigated coverage and liability matters required
Dedicated to delivering exceptional customer service
Excellent oral and written communication skills
Excellent strategic thinking ability and execution skills
Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws
Bias for action and continuous improvement
Intellectually curious; ability to identify efficiency opportunities and develop actionable recommendations
Results oriented with the ability to leverage creative thinking and sound analytical skills to proactively solve problems
An ability to exceed expectations and influence others

Responsibilities

Conducting investigations and analyzing and evaluating the information learned
Making coverage determinations and communicating written position(s) to insureds and other required parties
Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment
Presenting cases to management for expense or indemnity reserve authority above established authority levels
Developing and implementing resolution strategies to achieve high quality outcomes
Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
Attending trials and mediations as necessary
Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives
Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
Providing support to field offices to assist field personnel with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity
Work with business partners to evaluate and address claim trends and developments
Strengthen agent and policyholder relationships by addressing inquiries, presenting claim status updates, and providing superior customer service.
Strengthen agent and policyholder relationships by addressing inquiries, presenting claims status updates and providing superior customer service.