Claim Resolution Specialist, Personal Property

Liberty Mutual Insurance • Denver, CO

1d

About The Position

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory
Manages, investigates and resolves assigned Property Contents claims under limited supervision.
Compiles and values inventory of damaged/lost contents associated with property claims.
Provides policyholders with quality customer service.
May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
Responsible for claims handling personal property losses to include large loss.
Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. Documents the file accordingly.
Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
Attends product seminars/shows to build personal property expertise.
May be called upon for catastrophe duty

Requirements

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required
• Effective negotiation skills.
• Knowledge of coverages provided within various homeowner policies.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Ability to obtain proper licensing as required.
• Completion of advanced property training.

Nice To Haves

• Customer service experience preferred
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience

Responsibilities

• Manages, investigates and resolves assigned Property Contents claims under limited supervision.
• Compiles and values inventory of damaged/lost contents associated with property claims.
• Provides policyholders with quality customer service.
• May assist Claims Representatives with in-person inspection/policyholder contact where necessary.
• Responsible for claims handling personal property losses to include large loss.
• Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
• Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
• Develops expert list/websites for various product categories. Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation. Documents the file accordingly.
• Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
• Attends product seminars/shows to build personal property expertise.
• May be called upon for catastrophe duty

Benefits

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in
• every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive
• benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees