Claim Resolution Specialist, Personal Property

Liberty Mutual Insurance•St. Louis, MO

19d

About The Position

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? If so, this opportunity could be for you! Liberty Mutual’s Large Loss Claims Property team has an immediate opening for a Personal Property Claims Specialist. As a Claims Specialist, you will manage, investigate and resolve assigned Property Contents claims under general supervision. Responsibilities include: capturing and creating an inventory of damaged/lost contents while on site, working with various vendors and ensuring that quality customer service is provided via face to face and phone interaction. Manages, investigates and resolves assigned Property Contents claims for more complex claims under limited supervision. Compiles and values inventory of high-end damaged/lost contents associated with property claims. Provides policyholders with quality customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory

Requirements

Strong written and oral communications skills required.
Good interpersonal, analytical and negotiation skills required
Customer service experience preferred
Knowledge of coverages provided within various homeowner policies.
Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience and 3-5 years of directly related experience.
Ability to obtain proper licensing as required.

Responsibilities

Responsible for claims handling personal property losses to include large loss.
Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance.
Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing.
Develops expert list/websites for various product categories.
Utilizes internet VIA/Insurer's World/vendors for pricing and/or validation.
Documents the file accordingly.
Provides quality customer service.
Provides insured with policy information to include coverage, limitations, replacement or ACV options.
Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
May assist on files handled by Claims Reps with in-person inspection/policyholder contact when needed.
Attends product seminars/shows to build personal property expertise.
May be called upon for catastrophe duty.