Claim Operations Manager, Revenue Cycle Ops
About The Position
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra is looking for a strong Claim Operation Manager of Revenue Cycle to lead daily billing operations across our Revenue Cycle Operations functions. This is a working manager role—meaning you’ll guide a team of associates and senior associates, roll up your sleeves to troubleshoot complex issues, and partner closely with leadership to ensure smooth operations and measurable results. This role blends people leadership, process ownership, and hands-on billing expertise—ideal for someone who thrives in high-volume environments and can bring clarity, structure, and accountability to complex workflows.
Requirements
- Experience leading or mentoring team members in a fast-paced billing environment
- Strong organizational and reporting skills with the ability to manage competing priorities across multiple workflows
- Comfortable in a hands-on leadership role with a strong bias for action and clarity
- Experience with RCM Billing Tools, external payer tools, and payer relationships
- 2+ years of management experience
- At least 6 years of revenue cycle experience
- Coding experience, preferably holding a Certified Professional Coder (CPC) certificate with a nationally recognized organization such as the AAPC (American Academy of Professional Coders)
- Familiarity with BI tools, such as Snowflake and Tableau
- Experience in a quick paced start-up environment, preferably within a mental health setting
Responsibilities
- Manage a team of associates and senior associates responsible for health plan accounts receivable activities.
- Monitor work queues, redistribute tasks as needed, and ensure consistent productivity and quality.
- Coach team members on issue resolution, payer nuances, and effective work prioritization.
- Maintain and continuously improve SOPs related to Health Plan AR workflows.
- Work cross-functionally to resolve operational blockers and support billing process stability.
- Collaborate with QA and other internal teams to ensure accurate configuration and process alignment.
- Track operational KPIs (e.g., outstanding AR, follow-up timelines, error trends) and escalate performance risks proactively.
- Conduct weekly team check-ins and 1:1s to address roadblocks and foster accountability.
- Translate high-level departmental goals into actionable team-level workflows and performance standards.
- Support rollout of operational improvements and provide feedback to leadership on what’s working and what’s not.
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
