Claim Director-Westchester Casualty

Chubb • Alpharetta, GA

19h

About The Position

The Westchester Casualty Claim Director is responsible for investigating and settling high exposure, high severity claims while ensuring a high level of customer service and claim file quality. This is an individual contributor, claim handling role. Duties include, but are not limited to: Provides outstanding customer service and works well with the insured, broker and claimant in the adjustment of small business and specialty risks. Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor. Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages. Directs and closely monitors assignments to experts and defense counsel. Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company. Sets timely reserves within authority or makes claim recommendations concerning reserve changes to supervisor. Travels to conferences, mediations, and trials as necessary. Responsible for litigation management.

Requirements

• Bachelor’s degree and previous general liability and commercial auto experience required.
• A minimum of 5+ years experience handling casualty claims.
• Experience in successfully handling severity exposure claims
• Strong background and demonstrated ability in dealing with significant coverage matters including manuscript endorsements.
• Extensive knowledge of claims handling concepts, practices, and procedures
• Ability and willingness to travel as needed
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Demonstrated strong relational skills particularly in adverse or high-pressure situations.
• Analytical, Detailed Oriented
• Customer focus – responsive with an appropriate sense of urgency
• Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns   with other team members; and to present superior written communication to varied audiences.
• Excellent Interpersonal Skills:  Ability to establish trust and effective working relationships with others on an external and internal basis.
• Strong Negotiation and Presentation Skills
• Ability to work collaboratively, independently and as part of a team.
• Ability to Multitask
• Ability to adjust and adapt in an ever-changing environment
• Technically proficient
• Committed to high standards of behavior and performance

Nice To Haves

• JD preferred.

Responsibilities

• Investigating and settling high exposure, high severity claims
• Ensuring a high level of customer service and claim file quality
• Providing outstanding customer service and works well with the insured, broker and claimant in the adjustment of small business and specialty risks
• Analyzing coverage and communicates coverage positions, as warranted, under direction of supervisor
• Conducting, coordinating, and directs investigation into loss facts and extent of third-party damages
• Directing and closely monitoring assignments to experts and defense counsel
• Evaluating information on coverage, liability, and damages to determine the extent of exposure to the insured and the company
• Setting timely reserves within authority or makes claim recommendations concerning reserve changes to supervisor
• Traveling to conferences, mediations, and trials as necessary
• Responsible for litigation management

Benefits

• Chubb offers a comprehensive benefits package, more details on which can be found on our careers website
• This role may also be eligible to participate in a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees