Claim Concierge

Berkley•Scottsdale, AZ

3d•Hybrid

About The Position

As a Claims Concierge, you will be the first point of contact for our clients during their claims journey. You’ll play a critical role in ensuring a seamless and supportive experience by managing claim intake calls, responding to inquiries, and executing essential claims processing tasks. This role requires a high level of professionalism, attention to detail, and a passion for customer service. What you can expect: Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent Internal mobility opportunities Visibility to senior leaders and partnership with cross functional teamsOpportunity to impact change Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

Requirements

Strong communication skills, both verbal and written
Ability to manage multiple tasks in a fast-paced environment
Proficiency in claims systems and Microsoft Office Suite
High level of discretion and professionalism when handling sensitive client information
Must be able to obtain property and casualty adjuster licenses for all states that require a license within 6 months

Nice To Haves

Bachelor’s degree preferred but not required
Prior experience in insurance claims or customer service

Responsibilities

Serve as a primary contact in the claims call queue, handling: First Notice of Loss (FNOL) calls with empathy and accuracy.
Claims inquiry calls, including status updates, payment questions, and check reissuance.
Arrange car rental setups and extensions as needed.
Provide timely and professional responses to client inquiries via phone and email.
Accurately and efficiently process: Foundational claims (e.g., glass, towing).
Invoice submissions and recoveries.
Property vendor assignments and loss prevention benefits.
Police report ordering.
Inbound and outbound mail.
Post recoveries and manage documentation in claims systems.
Collaborate with internal teams to ensure smooth claims handling.
Maintain organized records and contribute to process improvements.