Civilian Intake Coordinator

CITY OF WHEELING • Wheeling, WV

9d • Onsite

About The Position

The Civilian Intake Coordinator is responsible for supporting the front-desk operations of the Wheeling Police Department. Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Requirements

• High school diploma or GED.
• Experience working with the public and multitasking required.
• Ability to work varying shifts as assigned (an example provided below):
• Eight (8) hours shifts, rotating every eight (8) weeks.
• During rotation: day shift has Saturday and Sunday off.
• During rotation: afternoon shift has Monday and Tuesday off.
• During rotation: Midnight shift has Wednesday and Thursday off.
• Knowledge of the principles, practices, and methods of public relations.
• Knowledge of proper English usage, grammar, vocabulary, spelling, and punctuation.
• Skill in listening well and communicating effectively with diverse members of the public having variation of education, socioeconomic status, and values.
• Skill in using initiative and independent judgement while at the same time recognizing when it is appropriate to refer matters to the supervisor’s attention.
• Skill in organizing and prioritizing workload and managing multiple projects at the same time.
• Skill in assessing and assigning priorities to problems and work assignments when confronted with several pressing demands at one time.
• Skill in interpreting and assessing situations, issues, and concerns.
• Skill in maintaining confidentiality and using discretion in dealing with sensitive information.
• Skill in the application of communication and interpersonal skills as applied to interaction with co-workers, supervisors, and the general public, sufficient to exchange or convey information and to receive work direction.
• Skill in ensuring that information is properly identified and/or accurately reported.

Nice To Haves

• Two (2) years of demonstrated customer service work preferred.
• Working (general) understanding of police department operations preferred.

Responsibilities

• Answering incoming phones calls.
• Operating police radio system in support of the department.
• Conduct warrant and protective order checks.
• Assist the public with walk-in requests.
• Provide clerical assistance to officers, as requested.
• Other duties within the department as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees