City Tax Auditor

City of New York•New York City, NY

5d•Hybrid

About The Position

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board. Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds perform account adjustments and respond to refund inquiries from the public. The Business Tax Customer Contact Center is responsible for handling inquiries from business taxpayers using e-Services and the Business Tax Collection System (BTCS) to perform account research. While addressing questions related to tax returns and payments, whether over the phone or through web messages, staff also assist users in navigating e-Services and resolving technical issues. The Business Tax Adjustments & Customer Service Unit is currently seeking a highly motivated, organized, and customer-oriented individual to join the contact center team as City Tax Auditor. The selected candidate will assist taxpayers with questions related to tax returns and payments, provide detailed tax-specific information, and research on Business and Excise Tax accounts. Reporting to the Call Center Group Chief, the selected candidate’s duties and responsibilities will include but are not limited to the following:

Requirements

A baccalaureate degree from an accredited college or university , including or supplemented by 24 semester credits in accounting, with at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting; or
An associate degree or 60 semester credits from an accredited college or university, including or supplemented by 24 semester credits in accounting, with at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting, and two years of full-time satisfactory tax-related auditing or tax accounting experience; or
A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and 24 semester credits in accounting from an accredited college, including at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting, and four years of full-time satisfactory tax related auditing or tax accounting experience; or
A satisfactory combination of education and/or experience which is equivalent to "1", "2" or "3" above. Experience may be substituted for college education on the basis of one year of experience for each 30 semester credits. However, all candidates must have at least a four-year high school diploma or its educational equivalent and 24 semester credits in accounting, including at least one course each in auditing, U.S. taxation, advanced accounting and cost accounting.
ONLY CANDIDATES WHO HAVE A PERMANENT CITY TAX AUDITOR CIVIL SERVICE TITLE ARE ENCOURAGED TO APPLY.
PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IF YOU ARE A PERMANENT CITY TAX AUDITOR.

Responsibilities

Respond to taxpayer inquiries received via 311 calls, emails, and web submissions by providing accurate information regarding business tax accounts and ensuring timely follow-up.
Process updates to taxpayer accounts, including, but not limited to, penalty abatements, credit transfers, and line-item adjustments to resolve discrepancies in tax filings or payments.
Clearly explain New York City business tax laws, regulations, and applicable sections of the Internal Revenue Code to taxpayers in a timely and accurate manner.
Collaborate directly with taxpayers and their representatives to resolve complex issues related to business tax filings, including making necessary adjustments and corrections.
Interpret and apply complex provisions of the NYC General Corporation Tax, Bank Tax, Business Corporation Tax, and Unincorporated Business Tax, as well as relevant federal tax codes.
Research and resolve suspended Business and Excise Tax transactions across multiple tax types within the Business Tax & Collection System (BTCS).
Review and respond to internal unit communications and taxpayer correspondence regarding returns and payments, making necessary account corrections in BTCS.
Advise entry-level CTA staff on auditing standards, procedures, and best practices.
Ensure all inquiries and account actions comply with tax laws, department policies, and standard operating procedures; monitor and maintain manageable levels of unassigned case inventory.
Assist in the resolution of complex business tax cases involving NYC General Corporation, Bank, Business Corporation, and Unincorporated Business Taxes in coordination with taxpayers or their representatives.
Create or retrieve taxpayer records in BTCS, document all inquiries, case updates, and resolutions.
Perform other duties as assigned by the Supervisor, Director, and Assistant Commissioner.