City Operations Manager (Chicago)

AirGarage•Chicago, IL

8d•Remote

About The Position

We are looking for a City Manager (Chicago) to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line. As the primary point of accountability for facility performance, you’ll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy. This is a highly cross-functional role. You’ll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You’ll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak. Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners.

Requirements

Have a strong operations background.
Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.
Strong customer service mindset as you will be interacting with our property owners.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.

Responsibilities

Develop, implement, and iterate on dynamic pricing strategies for the cities portfolio.
Continuously evaluate trends and competitor rates to maximize revenue.
Willingness to go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships)
Monitor event rates at all the locations to ensure we are priced competitively against our competitors.
Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.
Own the physical appearance and day to day operations of all parking facilities in your region.
Proactively identify & resolve issues impacting facility performance.
Manage and coordinate enterprise event rentals and lot closures.
Organize and manage the oversight of event operations .
Manage the Space Force, our fleet of contract and employee enforcers across the city.
Create and manage the schedule of the part-time Space Force employees.
Grow and develop the part-time Space Force employee program in order to help optimize revenue across our Chicago locations

Benefits

📈 Equity: Have a stake in the business that you’re helping to build and grow.
🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.
🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
🍼 Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.
💻 Home office setup: Get a laptop + additional equipment needed to set you up for success.
⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
🤑 401k: Make financial planning right for you with a 401k retirement savings program.
✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin.
📚 BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.
🪴Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.
🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
👐 Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.