City Operations Manager - (Minneapolis)

Bird•Minneapolis, MN

About The Position

Hey there! Bird launched micromobility. Now we’re shaping its future. We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people. Who We Are Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there. Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future. Role Overview: The City Operations Manager role is a key role within Birds’ Operations Team. The City Operations Manager will work with our regional Operations leadership to manage our business in the Minneapolis area, including full P&L ownership, vendor and stakeholder relationship management, and key strategic project delivery. We need a strategic critical thinker who can start from a broad perspective and dive deep into details to ensure complete alignment between strategy, execution, and outcomes. The ideal candidate for this role should have a "doer" attitude, strong strategic skills, excellent time-management and execution habits, and the ability to communicate clearly and present information to seek buy-in.

Requirements

3+ years of relevant experience, at least 1+ year of experience managing team members
Self-motivated, energetic, and driven individual with the ability to learn new skills, monitor and manage a team, and grow with the role
Engaging communicator with the ability to connect with senior leaders as well as motivate teams
Excels at building networks and liaising with external partners and city stakeholders
Strong Excel/data management skills
Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
Ability to simplify difficult problems into actionable and solvable tasks
Data-driven by nature, strong attention to detail, and obsessed with process improvement
Comfortable learning and adapting to new concepts and using new tools

Responsibilities

Manage the end-to-end operation of the respective portfolio, with support from the Operations leadership team
Manage performance and efficiency of our operations: track and report critical operational, ridership, supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
Be the representative and resolve any operational matters for Bird with stakeholders, whether city, vendors, or other third parties
Work on continuous growth, as well as local campaigns and initiatives to improve market share
Manage costs, with a keen eye on profitability and positive margins
Build a highly efficient and motivated operations team, including daily oversight, coordination, and training of our operational staff, including hourly, front-line workforce in specific markets
Problem solve - prioritize tasks, and overcome obstacles that come your way
Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback
Be resourceful and a self-starter - take initiative, work well without supervision, and begin projects independently
Be part of the Bird culture - build a fun, inclusive, and safe workplace

Benefits

Plenty of time off to relax and recharge, plus a wellness resource to help you wind down.
A work-from-home stipend.
An employer-paid healthcare package.
Of course, Bird ride credits to get you where you need to be!

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