City Desk (Order desk) Manager

Mueller Lumber CompanyMitchell, SD
32d$22

About The Position

Join Mueller Lumber Company as the order desk manager in Mitchell, SD, where you will lead a dynamic team dedicated to delivering exceptional customer service and in house project support. This role is perfect for someone passionate about the lumber industry and eager to make a positive impact on our operations and customer satisfaction.

Requirements

  • Proven experience in a managerial role within a retail or order processing environment.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills for effective customer interactions.
  • Proficient in order management software and Microsoft Office Suite.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Knowledge of the lumber industry is a plus.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent; a degree in business management is preferred.
  • Must have 3 to 5 years of construction experience or building materials knowledge.

Nice To Haves

  • Pneumatic tool use and repair helpful.

Responsibilities

  • Oversee daily operations of the order desk, ensuring efficient processing of customer orders.
  • Develop and implement strategies to enhance customer service and satisfaction levels.
  • Coordinate with sales teams to ensure accurate order fulfillment.
  • Monitor and analyze order desk performance metrics to identify areas for improvement.
  • Handle customer inquiries and resolve issues promptly and professionally.
  • Maintain up-to-date knowledge of products, services, and industry trends.
  • Support the sales team by providing timely information and updates on order status.
  • Inventory control and audit.

Benefits

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
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