About the position
As a Citizens Teller - YOU make a real difference for our customers and the branch team. You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
Responsibilities
- Greet customers in the lobby.
- Demonstrate how to use mobile app and ATMs for transactions.
- Provide personalized advice and solutions to help customers achieve financial goals.
- Educate customers on Citizens products and benefits.
- Follow financial policies and procedures, including cash handling.
Requirements
- High School degree or GED.
- Minimum of 6 months experience processing transactions (cash and/or digital payments).
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
- Strong listening and communication skills.
- Ability to effectively ask questions and identify needs.
- Ability to problem solve and provide solutions to customer issues.
- Customer-centric to deliver exceptional service.
- Comfortable with using digital technology.
- Ability to work branch hours, including weekends and evenings.
Nice-to-haves
- 1 year of experience processing transactions (cash and/or digital payments).
- Motivates others through collaboration.
- Process-oriented, energetic, detail-oriented, and ability to multitask effectively.
Benefits
- Comprehensive health care coverage, including medical, dental, and vision plans.
- 401K with corporate match.
- Tuition assistance.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- 4 hours of paid time off annually for volunteering.
- Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
