Citizens Bank-posted about 1 year ago
$40,664 - $52,000/Yr
Full-time • Entry Level
New York, NY
Credit Intermediation and Related Activities

As a Citizens Teller, you will play a crucial role in providing exceptional customer service and assisting clients with their financial needs. Your responsibilities will include greeting customers, demonstrating the use of digital banking tools, and helping them achieve their financial goals through personalized advice. You will also handle transactions, ensure compliance with financial policies, and contribute to a positive branch environment.

  • Greet customers in the lobby and provide assistance with their banking needs.
  • Demonstrate the use of mobile apps and ATMs for transactions.
  • Provide personalized advice to help customers achieve their financial goals.
  • Educate customers about Citizens products and benefits.
  • Meet quarterly referral goals and process transactions such as cashing checks and handling deposits and withdrawals.
  • Follow all financial policies and procedures, including cash handling and compliance with state and local laws.
  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify customer needs
  • Problem-solving skills to provide solutions to customer issues
  • Customer-centric approach to deliver exceptional service
  • Comfortable using digital technology
  • Ability to work branch hours, including weekends and evenings
  • Completion of a video interview assessment.
  • 6 months of experience processing transactions
  • Ability to motivate others through collaboration
  • Process-oriented and detail-oriented
  • Bilingual in Spanish
  • Comprehensive health care coverage (medical, dental, vision)
  • 401K with corporate match
  • Tuition assistance
  • Mental health and wellbeing programs
  • Discounts on student loan refinancing
  • 4 hours of paid time off for volunteering
  • Career growth opportunities through training and coaching
  • Paid maternity/paternity leave
  • Flexible work arrangements
  • Wellness programs
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