Citizens Teller

Citizens • Shaler Township, PA

4h • Onsite

About The Position

As a Citizens Teller, you will greet customers in the lobbies and demonstrate how to use mobile apps and ATMs for simple transactions. You will create positive customer experiences by identifying their financial goals, providing personalized advice and solutions, and connecting them with Bankers for further assistance. You are expected to have knowledge of Citizens products and benefits to educate customers and respond to their questions and concerns effectively. All financial policies and procedures, including proper cash handling and adherence to state and local laws and regulations, must be followed.

Requirements

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link

Nice To Haves

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Responsibilities

• Greet our customers in our lobbies
• Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions
• Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs
• Connect customers to our Bankers for the next step
• Educate customers using knowledge of Citizens products and benefits
• Effectively respond to questions and/or concerns
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Benefits

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees