Citizens Teller
About The Position
As a Citizens Teller, you will make a real difference for customers and the branch team. You will greet customers in the lobbies and be comfortable with technology to demonstrate how to use the mobile app or ATMs for simple transactions. The role involves creating amazing experiences for customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions, and connecting them to Bankers for further steps. You will educate customers on Citizens products and benefits, effectively respond to questions and concerns, and follow all financial policies and procedures, including proper cash handling, state, and local laws and regulations.
Requirements
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
Nice To Haves
- 1 year of experience processing transactions (cash and/or digital payments)
- Motivates others, like teammates, business partners, and specialists, through collaboration
- Process-oriented, energetic, detail-oriented and ability to multitask effectively
Responsibilities
- Greet customers in our lobbies
- Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions
- Create amazing experiences for our customers
- Look for opportunities to help customers achieve their financial goals by providing personalized advice and solutions that meet their needs
- Connect customers to our Bankers for the next step
- Educate customers on Citizens products and benefits
- Effectively respond to questions and/or concerns
- Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations
Benefits
- Meaningful work & relationships
- Commitment to community
- 8 hours of paid time off annually for volunteering, separate from regular PTO
- Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
- Career opportunities
- Promotions
- Opportunities to grow your career through training, coaching, career planning and development resources
- Comprehensive health care coverage, including medical, dental and vision plans
- 401K with corporate match
- Tuition assistance
- Mental health and wellbeing programs
- Discounts on student loan refinancing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
