Citizens Teller

Citizens Bank • Marlborough, MA

404d • $38,896 - $51,626

About The Position

As a Citizens Teller, you will play a crucial role in providing exceptional customer service and support to clients in the branch. Your primary responsibilities will include greeting customers, assisting them with transactions, and offering personalized financial advice to help them achieve their goals. You will also be responsible for meeting referral targets and ensuring compliance with financial policies and procedures.

Requirements

• High School degree or GED.
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify customer needs.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Nice To Haves

• 6 months of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.
• Spanish speaking preferred.

Responsibilities

• Greet customers in the lobby and provide assistance with transactions.
• Demonstrate the use of mobile apps and ATMs for simple transactions.
• Create positive customer experiences by offering personalized advice and solutions.
• Educate customers about Citizens products and benefits.
• Meet quarterly referral goals and process cash checks, withdrawals, and deposits.
• Follow all financial policies and procedures, including cash handling and compliance with laws.

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• 4 hours of paid time off annually for volunteering, separate from regular PTO.
• Donation matching up to $1,000 annually for eligible 501(c)(3) organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED