Cisco Unified Communications Manager, Senior
About The Position
Seeking a highly qualified Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure. Description of Daily Duties: Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment. Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments. Monitor and maintains CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health Provide support to internal support groups such as PMO, NOC and Installations Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements. Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations. Support planned maintenance activities such as system patching and vulnerability management and configuration changes. Be able to collaborate and perform in a team oriented and as an individual contributor. Be a self-starter and able to work independently Provide cross training across the enterprise voice teams, Tier 2 and Tier 3. Develop and maintain system designs, diagrams and standard operating procedures (SOPs). Ensures enterprise CUCM is highly available, failover and contingencies are in place. Provides research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system. Participates in industry partners technology research, evaluations and solutions Follow management system policies, procedures, and work instructions as part of daily job duties. Protect company and customer information by adhering to security and quality requirements. Promptly report incidents, nonconformities, or risks to the appropriate authority.
Requirements
- Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration
- 7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment.
- Possess strong knowledge and experience with Cisco voice gateways (VG410, 420, 450)
- 7 years’ experience with CUCM. Versions 14 or 15 are preferable.
- Knowledge and familiarity with CUCM best practices and security (TLS, SRTP, certificates)
- Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing
- Familiarity with 3 rd party integration (Microsoft Teams)
- Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE)
- Possess strong written and verbal communications
- Strong knowledge of telecommunications, i.e. wiring, cross connects, demarcation points, circuits etc.
- Solid team player and ability to mentor
- Must be a U.S. citizen.
- Must possess or be able to obtain/maintain a SECRET security clearance.
Responsibilities
- Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment.
- Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN
- Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments.
- Monitor and maintains CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health
- Provide support to internal support groups such as PMO, NOC and Installations
- Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements.
- Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations.
- Support planned maintenance activities such as system patching and vulnerability management and configuration changes.
- Be able to collaborate and perform in a team oriented and as an individual contributor.
- Be a self-starter and able to work independently
- Provide cross training across the enterprise voice teams, Tier 2 and Tier 3.
- Develop and maintain system designs, diagrams and standard operating procedures (SOPs).
- Ensures enterprise CUCM is highly available, failover and contingencies are in place.
- Provides research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system.
- Participates in industry partners technology research, evaluations and solutions
- Follow management system policies, procedures, and work instructions as part of daily job duties.
- Protect company and customer information by adhering to security and quality requirements.
- Promptly report incidents, nonconformities, or risks to the appropriate authority.
Benefits
- We offer comprehensive benefits that allow you to balance work and life.
- A benefits summary is available from this link: https://jobs.allnativegroup.com/categories/1/benefits/1/employee-benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
