Cisco Call Manager Engineer Lead

CACI International • Chantilly, VA

80d • $103,800 - $218,100

About The Position

CACI is looking for a Cisco Call Manager Engineer Lead to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition focus from IT operations to mission operations. As a Cisco Call Manager Engineer Lead, you will be responsible for the design, implementation, administration, and optimization of the organization's Cisco Unified Communications Manager (CUCM) environment. This role requires a deep understanding of Cisco VoIP technologies, unified communications, and collaboration solutions. The Engineer Lead will oversee a team of engineers, ensure high availability and performance of the communication systems, and drive continuous improvement initiatives. Your primary focus will be on evaluating, deploying, configuring, and optimizing various call manager solutions. You will work closely with the engineering team, IT staff, and other external stakeholders to ensure the effective operation of the call managers at various locations and their integration into the organization's infrastructure.

Requirements

• 12+ Years of relevant experience (Bachelor's degree in relevant field may be substituted for 5 years of relevant experience).
• Familiarity with network and system security principles, protocols, and configurations.
• Strong analytical and problem-solving skills to troubleshoot and resolve complex issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Required DoD 8140 compliant certification such as CompTIA Security+; while CCNA Collaboration or higher-level Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration) are preferred.
• Ability to obtain/maintain Secret Clearance

Responsibilities

• Lead the design and implementation of Cisco Unified Communications Manager (CUCM) solutions in compliance with DoD security standards
• Lead a team of Cisco Call Manager Administrators, providing guidance, mentorship, and performance evaluations.
• Foster a collaborative team environment, promoting knowledge sharing and professional growth.
• Manage team workload, ensuring projects and tasks are completed on time and within scope.
• Configure and maintain Cisco Call Manager clusters in high-availability environments
• Integrate voice, video, and data communications across enterprise networks while maintaining DoD security protocols
• Perform system upgrades, patches, and maintenance activities in accordance with DISA STIGs
• Troubleshoot complex telephony and unified communications issues
• Develop and maintain technical documentation and standard operating procedures per DoD requirements
• Collaborate with network engineering teams on QoS and bandwidth management
• Provide technical leadership and mentorship to junior engineers
• Support after-hours maintenance windows and emergency response activities
• Administer and maintain the CUCM environment, including user provisioning, configuration management, and system monitoring.
• Perform regular system health checks, backups, and maintenance tasks to ensure system reliability and performance.
• Lead projects related to the deployment, upgrade, and enhancement of Cisco Unified Communications solutions.
• Develop project plans, timelines, and resource requirements.
• Ensure compliance with DoD 8570.01-M and DoD 8140.03 certification requirements

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees