Circulation and Computer Lab Manager/Staff Associate

Commonwealth of Massachusetts • Boston, MA

15d • $70,000 - $75,000

About The Position

Massachusetts College of Art and Design's Morton R. Godine Library is committed to upholding the mission of the College through free and open access to the library's collections and services. We connect the MassArt community and outside researchers to information that enhances the curriculum of the college and inspires curiosity and creativity. Our exceptional collections, dedicated staff, and welcoming space enrich MassArt. The Circulation and Computer lab manager performs all circulation desk functions in the library as well as supporting and maintaining the computer lab located within the library.

Requirements

• Education: Bachelor's degree or equivalent years of experience.
• Experience: Minimum of one year experience working in a library, preferably in an academic setting.
• Supervisory experience.
• Skills: Familiarity with library resources (EBSCO Discovery), online library systems (such as FOLIO).

Nice To Haves

• Demonstrated accuracy and attention to detail.
• Flexibility that is appropriate for a work setting, with the desire to participate in collaborative problem solving.
• Strong interpersonal and communication skills.
• Strong customer service skills.
• Knowledge of the methods used in performing library research.
• Knowledge, experience, and organizational skills required to manage, maintain, schedule, and support hardware and software in a networked public-access Mac and PC computer lab in a library research, writing, and printing environment.
• Knowledge of digital repository and digital asset management systems.
• Knowledge of streaming media systems.
• Art and design background.

Responsibilities

• Performs all circulation functions (charging/discharging materials, receipt of fines, processing overdue notices, patron record updates) and provides other front-line desk service.
• Provides reference assistance and assists patrons in locating resources.
• Opens the library as scheduled, ensuring compliance with facilities procedures and timely service to patrons.
• Assists Public Services Team with training part-time student employees in Public Services areas.
• Assists Access Services Librarian with patron database support.
• Provides computer lab technical assistance to patrons and instruction in use of hardware (such as scanners and printers) and software (such as Adobe Creative Suite and Microsoft Office programs).
• Trains other staff in assisting patrons with use of the computer lab.
• Installs, maintains, and performs troubleshooting for computer lab equipment and software and acts as liaison to the college department in charge of Technology.
• Creates and makes available documentation and training materials for using equipment and software in computer lab.
• Collects statistical data for public services operations.
• Collaborates on policy/procedure drafting and refining.
• Identifies and maintains general computer lab equipment and software as well as specialized equipment and software for patrons with disabilities.
• Trains patrons in use.
• Supports Access Services Librarian in creating and maintaining alternative texts.
• Acts as a liaison to the Academic Resource Center to coordinate college best practices for helping students.
• As part of the library public services team, participates in library planning and decision making.
• Works on special projects as established during library strategic planning and performs other duties as assigned.
• Assists with digital asset management projects in other divisions of the library (i.e. visual resources, archives)
• Serves as primary back-up for other public services support functions and secondary back-up for other library operations.
• Provide primary backup support for systems.
• Building effective partnerships with co-workers throughout the college by freely sharing appropriate information and providing assistance when needed.
• Ensuring optimum service to all internal and external partners in response to all requests for service and information.
• Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, learning needs, and roles.

Benefits

• Comprehensive Benefits (does not apply to contractor/student positions) : When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Please click here to view MassArt Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees