CIO North America - Daimler Truck Financial Services

Daimler Truck North America•Charlotte, SC

34d•Hybrid

About The Position

Inside the Role As the Chief Information Officer for North America, you will develop and execute the technology vision for Daimler Truck Financial Services across the U.S., Canada, and Mexico. This senior leadership role is accountable for the full IT landscape supporting Digital Channels, Sales & Marketing, Credit, Risk, Underwriting, Contract Management, Customer Service, Collections, Remarketing, Accounting, HR, Legal, and Communications. This critical role is responsible for driving the enterprise-level technology strategy, lead the transformation toward a future-ready digital enterprise balancing near-term operational stability with long-term innovation and integrate AI, data engineering, automation, and advanced analytics into the regional roadmap. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Pay offered dependent on knowledge, skills, and experience Benefits include annual variable pay bonus program; company paid company vehicle with insurance and fuel card; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; non-qualified deferred compensation plan with company contribution of 7% of variable pay;  starting at 4 weeks paid vacation; 13+ holidays per calendar year; Paid parental leave; employee assistance program; comprehensive health care plans and wellness programs; onsite fitness (at some locations); tuition assistance program; volunteer paid time off; short-term and long-term disability plans. What You Drive at DTFS Lead with Strategic Agility and Innovation Lead the creation and execution of the North America IT Strategic Roadmap aligned with global DTFS and Daimler Truck IT strategies. Respond effectively to evolving business needs, economic conditions, and regulatory requirements. Foster a culture of experimentation, adaptability, and continuous learning across all IT teams. Champion modernization, creative problem-solving, and innovative technology solutions that advance business goals. Deliver Reliable, Customer-Focused Technology Manage service providers and continuously optimize the IT investment portfolio to ensure value, scalability, and future readiness. Oversee end-to-end service delivery for over 60 enterprise, dealer, and customer-facing applications. Establish and manage KPIs to ensure all platforms meet high standards for user experience, reliability, security, and scalability. Partner strategically with business units to deliver technology solutions that improve customer experience and business outcomes. Ensure stakeholder management by providing timely, transparent communication to senior leadership, business partners, and all IT staff. Regularly communicate decisions, strategic direction, roadmap progress, and budget status. Foster a High Performing Culture Build a culture centered on innovation, customer value, and operational excellence. Lead a regional IT organization across the U.S., Canada, and Mexico, promoting trust, empowerment, and accountability. Attract, develop, and retain top talent; proactively identify skill gaps and create targeted development plans. Establish a creative, professional, and inclusive work environment that supports work-life balance and employee well-being. Provide consistent coaching, feedback, and training to enable team and individual success. Maintain strong partnerships with DTFS Global IT, Daimler Truck Global IT, and other regional technology teams. Ensure alignment between North America initiatives and global technology standards, platforms, and strategic priorities. Operational and Financial Leadership Direct and manage annual IT budgets of approximately USD $50M with fiscal discipline and transparency. Oversee IT governance, including cybersecurity, risk management, business continuity, project management, supplier management, and internal control systems (ICS). Ensure financial transaction systems have effective controls and monitors, business continuity plans are periodically tested, data retention processes are executed and security assessments executed. Support required Financial Services audit reviews and maintain regulatory readiness at all times. Knowledge You Should Bring BS/BA +10 years of experience including 4 years of management experience Over 10 years’ experience as a professional leader in IT, or system ownership Proven ability to develop and lead high performing teams. Strategic Mindset – proven ability to see the big picture, anticipate future trends, and translate strategy into action. Proven Change Leadership experience guiding teams through transformation and drives adoption of new ways of working. Customer focused mindset including experience building and maintaining effective customer relationships by building and delivering solutions that meet customer expectations. Excellent communication skills with proven ability to break down complex/abstract topics across all audiences. Knowledge of financial services business and regulatory requirements Automotive or related manufacturing field background Experience working in a global matrixed environment. Experience implementing lean initiatives within IT or business solutions group. Exceptional Candidates Might Have Degree in Computer Science or related field Over 10 years’ in the automotive financial services industry Leadership role implementing an asset finance contract management solution Experience leading large scale IT landscape transformation initiatives. Notes Regarding the Position Please note this role is open for local contract only and not eligible for Expat assignment. The selected candidate will work temporarily from our Fort Mill, South Carolina office until our Ballantyne, North Carolina location opens. At that time, the role will transition to the Ballantyne office. Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Charlotte, NC US, Fort Mill, SC US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. Additional Information Applicants must be legally authorized to work permanently in the country of posting Final candidate must successfully complete a criminal background check Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935

Requirements

BS/BA +10 years of experience including 4 years of management experience
Over 10 years’ experience as a professional leader in IT, or system ownership
Proven ability to develop and lead high performing teams.
Strategic Mindset – proven ability to see the big picture, anticipate future trends, and translate strategy into action.
Proven Change Leadership experience guiding teams through transformation and drives adoption of new ways of working.
Customer focused mindset including experience building and maintaining effective customer relationships by building and delivering solutions that meet customer expectations.
Excellent communication skills with proven ability to break down complex/abstract topics across all audiences.
Knowledge of financial services business and regulatory requirements
Automotive or related manufacturing field background
Experience working in a global matrixed environment.
Experience implementing lean initiatives within IT or business solutions group.

Nice To Haves

Degree in Computer Science or related field
Over 10 years’ in the automotive financial services industry
Leadership role implementing an asset finance contract management solution
Experience leading large scale IT landscape transformation initiatives.

Responsibilities

Lead the creation and execution of the North America IT Strategic Roadmap aligned with global DTFS and Daimler Truck IT strategies.
Respond effectively to evolving business needs, economic conditions, and regulatory requirements.
Foster a culture of experimentation, adaptability, and continuous learning across all IT teams.
Champion modernization, creative problem-solving, and innovative technology solutions that advance business goals.
Manage service providers and continuously optimize the IT investment portfolio to ensure value, scalability, and future readiness.
Oversee end-to-end service delivery for over 60 enterprise, dealer, and customer-facing applications.
Establish and manage KPIs to ensure all platforms meet high standards for user experience, reliability, security, and scalability.
Partner strategically with business units to deliver technology solutions that improve customer experience and business outcomes.
Ensure stakeholder management by providing timely, transparent communication to senior leadership, business partners, and all IT staff.
Regularly communicate decisions, strategic direction, roadmap progress, and budget status.
Build a culture centered on innovation, customer value, and operational excellence.
Lead a regional IT organization across the U.S., Canada, and Mexico, promoting trust, empowerment, and accountability.
Attract, develop, and retain top talent; proactively identify skill gaps and create targeted development plans.
Establish a creative, professional, and inclusive work environment that supports work-life balance and employee well-being.
Provide consistent coaching, feedback, and training to enable team and individual success.
Maintain strong partnerships with DTFS Global IT, Daimler Truck Global IT, and other regional technology teams.
Ensure alignment between North America initiatives and global technology standards, platforms, and strategic priorities.
Direct and manage annual IT budgets of approximately USD $50M with fiscal discipline and transparency.
Oversee IT governance, including cybersecurity, risk management, business continuity, project management, supplier management, and internal control systems (ICS).
Ensure financial transaction systems have effective controls and monitors, business continuity plans are periodically tested, data retention processes are executed and security assessments executed.
Support required Financial Services audit reviews and maintain regulatory readiness at all times.

Benefits

annual variable pay bonus program
company paid company vehicle with insurance and fuel card
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
non-qualified deferred compensation plan with company contribution of 7% of variable pay
starting at 4 weeks paid vacation
13+ holidays per calendar year
Paid parental leave
employee assistance program
comprehensive health care plans and wellness programs
onsite fitness (at some locations)
tuition assistance program
volunteer paid time off
short-term and long-term disability plans