CIB US Cash Payments Operator, Analyst

Santander•Miami, FL

1d•$70,000 - $90,000

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The US Cash Payments Operator will have the responsibility to support and execute several tasks related to payments. This person will be responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company. Monitor payments transactions to ensure processing in accordance with SLA as well with the Bank Policy and Procedures. Identify and resolve discrepancies in payment processing. Investigate and resolve payments related issues. Open investigation cases, follow up with all parties involved. Escalate any issue related to payment processing, independently if this operational or technical issue. Collaborate with other departments to address any question and/or issue related to payments. Perform EOD Reconciliation and analyze discrepancies. Ensure payment systems are functioning properly. Assist in the testing of systems when relating to BCP, upgrades or maintenance. Actively participate in projects/initiatives related or impacting payments. Conduct testing of new payment futures and system upgrades to ensure functionality are met. Ensure compliance with regulatory standards related to payment processing, including BSA/AML and OFAC Standards. Prepare reports for the management related to payment processing and Investigations. Provide support to internal users (e.g: Finance, Business, BO, Client Service..) regarding payment systems and processing. Ability to multitask– for a variety of projects and initiatives. Assist and collaborate with co-workers and team members to achieve the unit’s goals. Maintain Policies and Procedures and ensure it alignment with the current process, regulations and control risk framework.

Requirements

Experience with ACH and Wire Transfers.
Knowledge of checks in the US is preferable.
knowledge of payment systems (e.g., SWIFT, ACH, Fedline, wire transfer systems), regulations, and compliance requirements.
Excellent analytical, problem-solving, and decision-making skills.
Spanish skills a plus
Excellent communication skills (verbal and written).
Organized and rigorous attention to detail with a control-oriented mindset
Strong organizational and analytical skills with the ability to multi-task
3 years minimum experience

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.

Responsibilities

Support and execute several tasks related to payments.
Responsible for the day-to-day operations of the company's business units.
Monitor payments transactions to ensure processing in accordance with SLA as well with the Bank Policy and Procedures.
Identify and resolve discrepancies in payment processing.
Investigate and resolve payments related issues.
Open investigation cases, follow up with all parties involved.
Escalate any issue related to payment processing, independently if this operational or technical issue.
Collaborate with other departments to address any question and/or issue related to payments.
Perform EOD Reconciliation and analyze discrepancies.
Ensure payment systems are functioning properly.
Assist in the testing of systems when relating to BCP, upgrades or maintenance.
Actively participate in projects/initiatives related or impacting payments.
Conduct testing of new payment futures and system upgrades to ensure functionality are met.
Ensure compliance with regulatory standards related to payment processing, including BSA/AML and OFAC Standards.
Prepare reports for the management related to payment processing and Investigations.
Provide support to internal users (e.g: Finance, Business, BO, Client Service..) regarding payment systems and processing.
Ability to multitask– for a variety of projects and initiatives.
Assist and collaborate with co-workers and team members to achieve the unit’s goals.
Maintain Policies and Procedures and ensure it alignment with the current process, regulations and control risk framework.