CHW Certification Team Lead

TX-HHSC-DSHS-DFPS • Austin, TX

1d • Hybrid

About The Position

Under the general direction of the Manager, Community Health Worker and School Health Branch at the Texas Department of State Health Services performs highly advanced consultative services and technical assistance work to oversee the CHW Certification Team within the Promotores or Community Health Worker (CHW) Training and Certification Program (CHW Program). As Team Lead, the Program Specialist VI is responsible for interpreting statute, rules and agency policies and incorporating needed changes and adjustments into program policies and processes. Trains, leads, assigns, and prioritizes the work of team staff and serves as primary point of contact for internal and external partners seeking program information. Oversees planning, implementation, and evaluation of CHW certification functions. Provides CHW certification consultation and technical assistance to program staff, governmental agencies, training organizations, and individuals.

Requirements

• Knowledge of community health worker standards of practice, competencies and roles
• Knowledge of public health principles and practice
• Knowledge of multi-cultural issues pertaining to cultural competency
• Knowledge and understanding of adult learning methods, curriculum development and training techniques
• Knowledge of communication and social marketing theories and their application in project development, implementation and evaluation.
• Skill in comprehensive program management, planning, implementation and evaluation
• Skill in developing oral and written materials in English and Spanish targeting various audiences
• Skill in leading and facilitating diverse community groups and professionals
• Skill in developing electronic presentations on training and certification in English and Spanish
• Skill in managing and prioritizing multiple tasks, meeting deadlines and customer needs in an atmosphere of competing demands Skill in acquiring funding and other resources
• Skill in preparing comprehensive and accurate reports
• Skill in working with internal and external stakeholders and partners
• Ability to effectively communicate in English and Spanish with diverse audiences
• Ability to develop, evaluate, interpret and apply agency policies, rules and regulations
• Ability to establish and maintain effective working relationships with staff from diverse cultures
• Ability to monitor compliance with policies and procedures
• Ability to conduct reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures.
• Ability to monitor compliance with policies and procedures
• Ability to conduct reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures.
• Graduation from an accredited four-year college or university with a degree in or major course work in a relevant field such as education, public health, health promotion or health education.
• Minimum of 4 years of experience in a field related to training of community health workers or allied health professionals or a similar training and certification program, or a licensing/regulatory role.
• Minimum of 2 years of experience overseeing program operations and evaluation, or leading a professional team.

Responsibilities

• Serves as Team Lead for the CHW Certification Team within the CHW Program.
• Serves as primary point of contact for agency and external programs seeking program information or collaboration.
• Trains team staff on policies and procedures for logging, verifying and approving applications for CHW certification.
• Oversees processes for certifying CHWs.
• Leads team staff in planning and quality improvement efforts to improve application processing and reduce approval timelines.
• Assigns, monitors and prioritizes the work of team staff to ensure CHW certification application processing deadlines are met.
• Oversees the performance of training, research, policy development and assessment activities required for efficient operation of the assigned program functions.
• Assists with preparing annual program budget request and program spending plan.
• Responsible for responding to complaints specific to CHW certification applicants or certified CHWs.
• May serve as interim Team Lead for the Training Systems and Program Support Team within the CHW Program in instances when a vacancy or other prolonged absence occurs in the Training Systems and Program Support Team Lead position.
• Oversees planning, implementation, and evaluation of major program initiatives and special projects.
• Implements changes to program policies and procedures to meet the needs and continually improve processes of the CHW Certification Team.
• Oversees the collection, analysis, and preparation of materials in response to requests for program information, legislative inquiries, and media inquiries.
• Responsible for the CHW Certification Team performance management and quality assurance, including the monthly Matrix report of performance measures.
• Administers CHW Workforce Survey and CHW Employer Survey.
• Oversees analysis of annual team productivity data and development of the CHW Training and Certification Annual Report.
• Develops or oversees the development of team procedures, manuals, and standards; and monitors consistent implementation.
• Oversees Regulatory Automation System (RAS) updates and systems improvements for the collection and management of CHW applications.
• Monitors legislative activities related to assigned program operations, participates in bill analyses, cost estimates, rulemaking, and other required tasks to support legislative processes.
• Interprets statutes, and rules related to the activities of the CHW Certification Team and makes changes or adjustments to program procedures as needed to ensure compliance.
• Oversees the analysis, implementation, and documentation of program policies governing certification of CHW certification.
• Participates in the CHW Statewide Partnership and provides support for the Partnership liaison.
• Works with partnership members to support the meetings, workgroups, and activities of the partnership.
• Oversees presentations to professional groups to coordinate, improve, and stimulate interest in the advancement of the CHW workforce in Texas.
• Consults with public and private agencies and academic institutions involved in training CHWs to foster collaboration, identify needs, resolve problems, and discuss program effectiveness.
• Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations activation. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

• DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level