Chocolatier Supervisor (Palace Hotel)

Ghirardelli Chocolate Company•San Francisco, CA

49d•$22

About The Position

The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return and fosters an environment that makes Ghirardelli a great place to work for our employees.

Requirements

Clear, professional, and effective oral and written communication
Team-building skills of empathy, rapport-building, delegation, and empowerment
Ability to manage time effectively and be self-directed under minimal supervision
Ability to conduct evidence-based business forecasting for sales and resource needs
Familiarity with point-of-sale systems, such as MICROS
Knowledge of restaurant or retail management techniques
High school diploma or GED preferred
One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred
Rare to Occasional ability to lift and carry up to 50 pounds
Ability to travel to various locations across the country.

Responsibilities

Store Management
Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
Effectively and timely communicates with all levels of the organization by following company standards of team building, recognition, and professionalism
Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll
Restaurant and Retail Operations
Effectively prioritizes daily store activities under the direction of the general manager
Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed
Serves a principal point of contact with corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves
Upholds the values of exemplary customer service by modeling behavior and leadership
Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service
Responds in a timely manner to all escalated customer service issues
Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed
Properly uses MICROS system and its functionality
People Management
Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments
Develops Chocolateers using coaching, mentoring, and empowerment practices
Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager
Serves as a general resource and role model for Chocolateers