Chinese-Speaking Customer Service Representative

doTERRA•Pleasant Grove, UT

2d•Onsite

About The Position

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company. Job Description: Provide the highest level of customer service to our customers and Wellness Advocates through phone, email, and/or other contact types. Shift available 8 am - 5 pm Monday to Friday The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job: This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time Ability to work under pressure, including during peak seasons doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

Requirements

High School Diploma or GED
Professional Chinese language proficiency required
English language proficiency preferred
Strong typing and computer abilities
Ability to type 30 words per minute, preferred
Knowledge of proper grammar, punctuation, and impressive spelling
Organized and detail-oriented
Ability to follow instructions, policies, and procedures
Works well with others
Proactive while assisting others
Ability to communicate effectively with others in a respectful and professional manner
Ability to communicate by reading, writing, recording, receiving, and sending communications

Nice To Haves

Previous customer service experience preferred
Desire to move up and grow with dōTERRA preferred
Work at the Pleasant Grove location; or if approved for remote work, lives in Utah

Responsibilities

Handle inbound customer contacts including but not limited to phone, and email, with the highest level of customer service.
Will be trained to take multiple contact types.
Complete all necessary trainings, as determined by management
Respond promptly with correct grammar and punctuation in verbal and written communications
Use resources to answer questions and resolve concerns promptly and courteously
Follow-up on customer service issues
Capture customer feedback
Identify and track/code contact types
Upsell and inform customers about promotions and products
Help with special projects as needed
Adhere to schedule and meet other department performance standards