Customer Service Representative 1 (Bilingual Spanish Speaking Required)

Public Partnerships | PPL

1d•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Candidates must be available and flexible to work any shift between 8:00 AM and 8:00 PM EST, Monday through Friday, and 9:00 AM to 1:00 PM on Saturdays. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Job Summary We are seeking a friendly and reliable Bilingual Spanish speaking Customer Service Representative to provide excellent support to our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure a positive customer experience across all communication channels.

Requirements

Bilingual Spanish Speaking Required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Expected to have excellent verbal, written communication, and troubleshooting skills.
Demonstrated understanding and ability to work with persons with disabilities.
Ability to compose reports, business correspondence, and procedure manuals.
Excellent verbal and written communication skills.
Ability to troubleshoot.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
Knowledge of Microsoft Windows, Excel and Word preferred.
High school degree or equivalent required.
Substantial professional experience in a related field may be considered in lieu of formal degree.

Nice To Haves

6-month call center experience preferred; or 1-year customer service.

Responsibilities

Responds to inbound/outbound call inquiries.
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.
Performs support ticket transaction resolution tasks and administrative functions.
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.
Responsible for maintaining adequate records/documentation for audit and internal control purposes.
Routes mail, email, and other administrative support duties as assigned.
Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries.
Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities.
All other duties as assigned.