Children's Client Service Manager

Saginaw County Community Mental Health Authority • Saginaw Charter Township, MI

3d • $62,726 - $77,201

About The Position

Under general supervision of Mental Health Supervisor (Children or Infant Services), provides case management to consumers (minor children and their families) who are receiving Saginaw County Community Mental Health Authority (SCCMHA) services. This position will address varying level of need based on consumer population and specific to team assignment (Children or Infant Services). Consumer age range includes prenatal to 21 years). Utilizing a family/person centered planning process develops an individual plan of service/supports containing goals, objectives and methodologies to assist consumer to remain in the least restrictive community setting and meet treatment guidelines. Ensures plan is implemented correctly and monitors plan for effectiveness and consumer/family satisfaction. Coordinates necessary services, assesses progress, and provides written documentation to support billing. This position will be knowledgeable about and actively support culturally competent recovery based practices; person centered planning as a shared decision making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.

Requirements

• Bachelor’s degree in a mental health related field from an accredited school.
• A minimum of one (1) year supervised experience preferred in the examination, evaluation, and treatment of minors and their families, and specific to target population of team assignment (Children or Infant Services). Training and experience necessary for understanding of developmental theories, clinical theories, and treatment interventions as dictated by age range of consumer population. Experience interfacing with special education system and respite programs preferable.
• Valid Michigan Driver’s license with a good driving record.
• A minimum of a Bachelor’s degree in human services field and/or limited licensed bachelor of Social Work (LLBSW), licensed bachelor of Social Work (LBSW).
• Must have ability to obtain the Endorsement Level I by the Michigan Association of Infant Mental Health within 2 years of hire.
• Knowledge of mental health resources, and/or developmental disabilities, counseling, psychology.
• Knowledge of lifespan development with particular emphasis on age range/developmental stage of targeted population, such as infant, child, adolescent or prenatal.
• Knowledge of wraparound principles and ability to facilitate a wraparound process.
• Ability to relate to all segments of the community.
• Analytical ability.
• Ability to handle individuals who may be distributive or potentially violent.
• Excellent communication skills.
• Computer literate and able to use a word processing program and at least one other software in the agency.
• Hearing acuity to converse in person and on telephone.
• Visual acuity to observe consumers behavior, read and proofread documents and use EHR and other electronic devices.
• Ability to walk, stand or sit for extended periods of time.
• Manual dexterity to write and to operate standard office equipment (PC, Keyboard, Copy Machine, Fax Machine, etc.)
• Ability to lift and carry files and supplies at least 20 pounds.
• Strong interpersonal skills to interact with leadership, employees, consumers and the general public.
• Analytical skills necessary to conduct research, analyze, and interpret complex data and identify and solve problems by proposing courses of action.
• Ability to plan short and long range and to manage and schedule time.
• Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or consumers.

Nice To Haves

• Experience interfacing with special education system and respite programs preferable.

Responsibilities

• Prepares assessments of consumer case management needs. Updates this assessment, at least annually, listing strengths and weaknesses and noting changes in consumer needs.
• Works with the family/consumer to plan, schedule, develop and implement a person-centered plan upon admission and at least annually, thereafter.
• Develops individual service and support plan containing outcomes, support arrangements, health and safety needs and methodologies to support the consumer to remain in community settings and achieve their desired life outcomes.
• Monitors level and quality of services provided to consumers as well as family/consumer satisfaction and documents that progress and provides feedback to consumer and caregivers concerning progress.
• Participates in team meetings and functions as a full team member.
• Links and coordinates services for consumers to assure ongoing quality of life, monitors the other professional services of the identified consumer and monitors family needs that impact the consumer.
• Assists consumers in securing inter-agency resources, including individual therapy and psychiatric services. Participates in processes for authorization of internal and external services and supports. Actively pursues outside resources for services and supports, including use of third-party coverage and public benefits. Provides information and referral for community resources.
• Coordinates communication of consumer status with physician’s offices, the crisis unit, nurses, therapists, psychiatrists, or other professionals. Keeps residential providers, family members, and other professionals informed of changes. Assists consumers in securing inter-agency resources, including individual therapy, skill building services, supported employment, substance abuse intervention, etc. Participates in processes for authorization of internal and external services and supports. Actively pursues outside resources for services and supports, including use of third-party coverage and public benefits. Provides information and referral for community resources.
• Provides crisis intervention/supportive counseling as needed.
• Provides data collected in a clinic or home setting to other professionals as needed. Keeps other professionals informed of status or change of consumer needs.
• Participates in staff meetings and in community meetings. Participates in agency or community training specific to the population served.
• Facilitates resolution of problems and other matters as they occur.
• Coordinates respite care program and in-home behavior services for children with severely emotional disturbance.
• Occasionally may implement behavior plan to assist child in behavior modifications, following a behavior plan that has been fully developed.
• Prepares and maintains case management paperwork such as assessments, periodic reports, case files, progress notes, documentation, financial updates, invoices, etc.
• Secures authorization for services agreed upon through the person-centered planning process.
• Meets expectations for billable units/hours of service as established by the organization.
• Adheres to the mission, vision, core values and operating principles of SCCMHA at all times.

Benefits

• $3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000 paid after 3 months, and $1,000 paid after successful probation period.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees