Child Support Supervisor
About The Position
Contra Costa County's Department of Child Support Services (DCSS) is seeking talented and motivated individuals to fill one (1) full-time Child Support Supervisor vacancy located in Martinez, CA! The Department has received multiple program awards for their hard work and outstanding achievements within the program and is looking for someone who will continue this standard of excellence on our team. This role is involved in the development and implementation of policies and procedures, and strategic goal planning. As a member of the Department's management team, you will need to work collaboratively with all the DCSS units, the public, and other government agencies. Success in this role is measured by the success of your team and your willingness to be a service-oriented leader. We are looking for someone who is: Personable. You will work with a team of professionals and need to interact professionally with others. Good at communicating. You will work with internal and external stakeholders and must communicate with them effectively. Detail Oriented. You will need to be able to read, understand and interpret complex laws and regulations. Flexible. You will have to shift priorities often. Dependable and Punctual. Your team will rely on you for support. You will work in a supportive and respectful work environment. You will be challenged and have a variety of assignments. You will have the ability to work collaboratively with other supervisors and teams. You will support an important program mission that allows us to help families in need. You will work in a regulated government environment. You will be expected to balance multiple projects, priorities, and demands. You will handle customer complaints and may deal with difficult people.
Requirements
- Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.
- Possession of a high school diploma, G.E.D or equivalency or a high school proficiency certificate.
- Three (3) years of full-time journey level experience in child support collections casework in a public Child Support Office or agency, OR, three (3) years of full time experience as a clerical supervisor with direct knowledge and supervision of work within the CA Statewide Child Support Enforcement Systems (CSE).
Nice To Haves
- Familiar with Child Support Services Performance Indicators
- Ability to implement and support a Local Child Support Agency (LCSA) Child Support Services Strategic Plan
- Familiar with Child Support Services Laws and Regulations
Responsibilities
- Supervising child support caseworkers and evaluating their workload
- Identifying training needs for staff and training them
- Preparing referrals for Child Support Attorneys for court
- Handling complaints or questions on child support cases and procedures
- Overseeing the collection of obtained judgments
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Administration of Economic Programs
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
