Child Support Officer (Hybrid)

Anoka County • Watonga, OK

5d • Hybrid

About The Position

The Anoka County Human Services Division has current vacancies for the position of Child Support Officer in the Economic Assistance department. Anoka County Child Support Officers provide case management services to parents and caretakers by enforcing court orders pertaining to child support, medical support, and childcare support, while helping families maintain or achieve self-sufficiency. Primary case management tasks include monitoring cases for compliance with court orders, collecting payments, reconciling accounts, and maintaining case records. Child Support Officers also work closely with the Anoka County Attorney’s Office in initiating appropriate legal actions and completing legal documents. If having a positive effect on the lives of your community is part of your vocation, consider a career in Anoka County Human Services as a Child Support Officer!
This is a full-time, exempt, hybrid position. Interviews will take place the week of March 15th for those selected to move forward in the hiring process.

Requirements

• High school diploma or equivalent education
• Two years (2,080 annual hours) of job-related experience in case management, client interviews, policy interpretation, or compliance enforcement in human services or legal environments.
• Successfully pass driver’s license background check
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis

Nice To Haves

• Degree in Business Administration, Criminal Justice, Human Services, Paralegal or related field
• Three years (2,080 annual hours) or more of customer service experience
• Strong verbal and written communication skills

Responsibilities

• Manage caseload to ensure the collection of child support is in accordance with federal and state regulations.
• Conduct client interviews, gather information, decide appropriate legal action and open new case files.
• Compile and review evidence prior to legal action. Secure and maintain all necessary forms.
• Collaborate with other agencies to initiate legal action.
• Initiate contact with absent parent(s) and respond to lack of cooperation by obligee, obligor and employers.
• Perform ongoing case management including maintaining information in electronic databases.
• Update information, correct inaccuracies, and document case activities or related correspondence in case files.
• Monitor and enforce court orders for the collection of child support.
• Complete locate activities for case participants and employers.
• Participate in court proceedings, including preparing case documentation, financial calculations and testimony.
• Educate and inform the public and clients about child support services.
• Provide customer service over the phone and in person.

Benefits

• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at www.anokacountymn.gov/benefits
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED