CHILD SUPPORT MANAGER - 40001691
About The Position
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov. The primary purpose of this position is to provide leadership in the areas of administration, supervision, coordination, and day-to-day operations of the Child Support Program. The position provides direct supervision to 4 Child Support Supervisor position and one Staff Development Specialist and indirect supervision to a large staff of Senior Child Support Agents along with administrative Processing Assistant positions. This position is responsible for: Strategic planning for the child support division based on established guidelines, statutes, regulations, policy and needs of the program. Planning with and monitoring staff to ensure that accurate records, controls and reports are generated and maintained. Planning and coordinating all activities will result in the location of non-custodial parents, establishment, enforcement and distribution of support orders. Strategic planning with supervisors regarding work operations priorities, deadlines and setting short- and long-term goals for the division. This position is responsible for active and terminated child support cases in the CSE Automated Case Tracking System to ensure that cases are entered up-to-updated and terminated timely. The job duties also include providing assistance with budgeting, internal planning, community planning and community relations.
Requirements
- Thorough knowledge of Child Support Enforcement Program; related legal procedures, judicial operations, office management practices and procedures and supervisory practices and management techniques.
- Skill in interviewing, investigating, and analyzing case variables
- Ability to organize and summarize case information.
- Ability to represent program in oral and written form.
- Ability to plan, direct, monitor and develop the program.
- Coaching, counseling, training and motivating staff.
- Child Support Supervisory and management experience
- Presentation and public speaking skills (written & oral)
- Skills in coaching, counseling, training and motivating staff
- Child Support Supervisory and management experience
- Technical knowledge (computer skills, automated systems)
- Graduation from high school plus six years of experience in investigative, judiciary, eligibility, attorney's office, or related work which provides the knowledge, skills and abilities needed to perform the work, including two years of IV-D experience and two years of supervisory experience; or four year degree plus three and one half years of experience in the Child Support Enforcement Program; or Associate of Arts Degree in business, human resources, law enforcement or closely related field and four years of experience in investigative, judiciary, eligibility, attorney's office, or related work, including two years of IV-D experience.
Nice To Haves
- Extensive years of experience supervising/managing a child support division in North Carolina at the state or county government level.
- Ten years of IV-D Experience
- Ten years of Child Support Experience
- Five years of Supervisory Experience
Responsibilities
- Provide leadership in the areas of administration, supervision, coordination, and day-to-day operations of the Child Support Program.
- Provide direct supervision to 4 Child Support Supervisor position and one Staff Development Specialist and indirect supervision to a large staff of Senior Child Support Agents along with administrative Processing Assistant positions.
- Strategic planning for the child support division based on established guidelines, statutes, regulations, policy and needs of the program.
- Planning with and monitoring staff to ensure that accurate records, controls and reports are generated and maintained.
- Planning and coordinating all activities will result in the location of non-custodial parents, establishment, enforcement and distribution of support orders.
- Strategic planning with supervisors regarding work operations priorities, deadlines and setting short- and long-term goals for the division.
- Responsible for active and terminated child support cases in the CSE Automated Case Tracking System to ensure that cases are entered up-to-updated and terminated timely.
- Providing assistance with budgeting, internal planning, community planning and community relations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
