Child Support Lead Agent

County of Anson•Wadesboro, NC

About The Position

Department of Social ServicesChild Support Lead AgentGrade 66: Salary Range $43,974 – $46,174 Lead worker functions include staff orientation and training, assigning work, and advising staff on problems in the establishment of voluntary and involuntary support and/or obligation and enforcement of court orders. The employee will perform the duties of an Agent II approximately 75% of the time, specifically Interstate. The employee will trains and advises staff on problems and methods of: the investigation and preparation of cases (for the attorney) and determining the course of action, tracking witnesses and preparing them for testimony, assisting the attorney in the courtroom in presenting the case and reviewing evidence, negotiating agreement with the absent parent, and testifying in court as required, monitoring court-ordered payments and determining what action to take when the absent parent is in arrearages negotiate out of court, take to court, wage garnishments. The employee will also have e-filing responsibilities, including uploading court filings and orders, retrieving copies of court actions once accepted and orders when signed by the Judge, etc. Work at this level requires that the employee be able to establish, adjust, and modify work procedures according to program and legal standards. Work requires thorough knowledge of the Child Support Enforcement Program and procedures, applicable legal procedures, and general knowledge of office management practices and procedures. Employees receive supervision from the unit supervisor and assumes responsibility in the absence of supervisor. Employee functions independently in all areas, and in deciding how staff will pursue individual cases, but confers with supervisors on major issues of grievances, equipment needs policy problems, and difficulties with the judicial system.

Requirements

Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures
considerable ability to interview clients, absent parents and related sources, and to investigate cases
considerable ability to organize, analyze, and summarize case information
basic math skills
ability to establish and maintain effective working relationships with agents, clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys
ability to orient, train, review work of agents
Graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; and one year in IV-D; or an associate degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work and one year in IV-D; or a four year degree and one year in IV-D or an equivalent combination of education and experience.

Responsibilities

staff orientation and training
assigning work
advising staff on problems in the establishment of voluntary and involuntary support and/or obligation and enforcement of court orders
investigation and preparation of cases (for the attorney) and determining the course of action
tracking witnesses and preparing them for testimony
assisting the attorney in the courtroom in presenting the case and reviewing evidence
negotiating agreement with the absent parent
testifying in court as required
monitoring court-ordered payments and determining what action to take when the absent parent is in arrearages negotiate out of court, take to court, wage garnishments
e-filing responsibilities, including uploading court filings and orders, retrieving copies of court actions once accepted and orders when signed by the Judge