CHILD SUPPORT CASE PROCESSING ANALYST - 73004810

State of Florida•Tampa, FL

14d•$38,760 - $45,004•Hybrid

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This Revenue Specialist II - Child Support Case Processing Analyst position, on the Interstate Actions Team, performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

Requirements

Two years of experience processing information using a computer system.
Two years of experience conducting research and analyzing information to make decisions.
Two years of experience communicating with others to gather information.

Responsibilities

Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Interacting with legal services providers, other states, employers, and other business partners
Making decisions based on case information and provided documentation