Child Support Case Coordinator

County of Mecklenburg, NC•Charlotte, NC

7d•$20 - $26•Onsite

About The Position

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services. Position Specific Summary The Child Support Case Coordinator position will support the Department Monday – Friday. The selected candidate will undergo a training period for the first couple of months upon acceptance of this role and successfully pass knowledge checks administered during that time. Location: 430 Stitt Road Charlotte, NC 28213 Position Summary Responsible for providing professional-level case management or case coordination services for child support services purposes. This is an entry level position and will manage child support cases in accordance with federal, state, and local laws and procedures.

Requirements

Minimum two years of experience in case management, eligibility, investigative, financial services, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.
Associates degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field.
May require a valid North Carolina or South Caroline Driver's License
May need to obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit
Knowledge of The Child Support Services Program and applicable legal procedures
Knowledge of Applicable Federal, State, and local laws, rules, and regulations
Knowledge of Legal documents; civil/family court legal procedures
Knowledge of Case management principles
Knowledge of Multiple social service programs (consolidated human services environment)
Knowledge of Mediation techniques
Knowledge of Interviewing techniques
Knowledge of Customer service principles
Knowledge of Mathematical principles
Skills Providing competent and professional customer service
Skills Using a computer and related software applications
Skills Performing mathematical calculations
Skills Reading and interpreting legal documents
Skills Applying applicable Federal, State, and local laws, rules, and regulations
Skills Preparing reports
Skills Managing complex caseloads in multiple programs concurrently
Skills Conducting interviews and research
Skills Relating and comparing data from different sources; organizing, analyzing, and summarizing information relevant to assigned cases
Abilities Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Abilities Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services
Abilities Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Abilities Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Abilities Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals
Abilities Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
Abilities Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Abilities Safety Intervention: Possess knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Child Support Services experience
Bachelor’s degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field is preferred

Responsibilities

Initiate, prepare, organize, and enforce child support orders in accordance with program requirements
Monitor court-ordered payments to determine what action to take when the absent parent is in out of compliance with court order
Mediate out of court, schedules for court and monitors cases for compliance
Establish voluntary and judicial paternity and support
Establish, modify and enforce child support orders, prepare cases for legal action and support orders by analyzing, monitoring, and reconciling accounts
Prepare cases for legal action, including providing direct support to agency attorney in court; testifies in court and documents court disposition into the automated system
Provide financial management of support orders by analyzing, monitoring and reconciling accounts
May be required to staff shelters in the event of a disaster

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