Child Support Call Center Associate I

Conduent•Hamilton Township, NJ

71d•$18•Onsite

About The Position

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.

Requirements

High School diploma or GED
Background and drug screening required
Typing WPM 30
Able to operate dual monitors, Navigate different software applications.
Advance in Computer keyboarding
2 years of Call center/Customer service experience.
Able to work onsite in Hamilton, NJ.

Responsibilities

Answers questions on various issues such as child support payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information, research/resolves inquiries, and appropriately documents customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
Communicate appropriate options for resolution promptly
Review the customer needs and inform customers of services and resources available to them.