Call Center Child Support Agent I

Conduent•Hamilton, NJ

3d•$18 - $19•Onsite

About The Position

Child Support Call Center Agent Full-Time, Onsite, Hamilton, NJ $17.50/Hr (Non-Bilingual) $18.50 (Bilingual Spanish and English). A Typing survey/assessment is required. (Please complete it after the application is submitted) Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking? Training - is 7 weeks (8:30 am-5 pm M-F) after training the working hours M-F starting time 8 AM-4:30 PM or 8:30 PM- 5PM Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $17.50 (Non-Bilingual) $18.50 (Bilingual) per hour pay rate (bi-weekly pay). After training, .50 increased- 6 months after training. No weekends Paid Training Full-time schedule (40 hrs. a week) Career Growth Opportunities Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally. About the Role The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.  While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

Requirements

High School diploma or GED
Background and drug screening required
Typing WPM 30
Able to operate dual monitors, Navigate different software applications.
Advance in Computer keyboarding
2 years of Call center/Customer service experience.
Able to work onsite in Hamilton, NJ.

Responsibilities

Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
Answers questions on various issues such as child support payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information, research/resolves inquiries, and appropriately documents customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
Communicate appropriate options for resolution promptly
Review the customer needs and inform customers of services and resources available to them.