Child Support Call Center Agent
About The Position
Full-Time Child Support Call Center Agent Onsite, Montgomery, Alabama Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $16.00 per hour pay rate (bi-weekly pay). Paid Training Full-time schedule (40 hrs. a week) Career Growth Opportunities Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally. About the Role The Child support specialist will handle inquiries for the Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. Inbound Call Center – Responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. Answers questions on various issues such as child support payments history and account histories. Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. Gathers information, research/resolves inquiries, and appropriately documents customer calls. Ability to read and interpret documents on file. Understand and retain a large amount of information. Associates should have the skills to answer and respond professionally to escalate calls, should they arise. Communicate appropriate options for resolution promptly Review the customer needs and inform customers of services and resources available to them.
Requirements
- High School diploma or GED
- Background and drug screening required
- 2 years of high-volume call center or Customer Service experience.
- Computer system experience with data entry, database documentation knowledge.
Responsibilities
- Handle inquiries for the Department of Human Services Office of Child support and the services it provides via inbound calls.
- Address and research customer inquiries and provide appropriate and accurate information.
- Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
- Answer questions on various issues such as child support payments history and account histories.
- Reset Personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gather information, research/resolve inquiries, and appropriately document customer calls.
- Read and interpret documents on file.
- Understand and retain a large amount of information.
- Answer and respond professionally to escalate calls, should they arise.
- Communicate appropriate options for resolution promptly
- Review the customer needs and inform customers of services and resources available to them.
Benefits
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
