Child Care Business Manager/Center Director

The Learning Experience #445•Fitchburg, WI

About The Position

Business Managers at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Requirements

3+ years’ experience as a Child Care Center Director - cross-industry experience is welcome
Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
Ability to leverage data to understand the business and make decisions

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Drives financial performance and productivity for all operational aspects of the center
Hires outstanding talent and ensures center is fully staffed with high performing teachers
Effectively manages labor
Approves all final work schedules to ensure appropriate ratios are always intact
Forecasts future enrollment based on annual graduation
Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
Ensures parent billings, account receivables and collections are accurate and precise
In partnership with Center Director, conducts team meetings to communicate important information and set a direction
Ensure that the physical center environment adheres to health and safety standard operating procedures, maintaining full compliance with local and state licensing regulations.
Executes marketing brand campaigns within the center and implements local marketing activities.
Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
Effectively uses social media channels for parent engagement and retention
Nurtures leads through scheduling and conducting tours
follows up with potential families to secure enrollment.
Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
Has a strong understanding of the childcare offerings within the community
Maintains the lead tracking portal and customer database
Coordinates the registration process and maintains customer and employee information in center systems
Responsible for communications to families (i.e. billing, newsletters)
Plans and manages budget for “parent pleasers”