Inn of the Mountain Gods Resort and Casino Position Description Position Title: Child Care Attendant s To: Childcare Manager, Child Care Assistant Manager, Supervisors Supervises: N/A Summary of Position Assist in providing early learning and development for children ages 6 weeks to 12 years and 11 months. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands w to get the information needed toplete tasks to standard. Can explain and demonstrate technical skills used toplete tasks to standard. Can explain or demonstrate the behavioral values or standards needed toplete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed toplete task or goal. Hasplete knowledge and can tell others of IMGR&C products and services. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly ing talent and skills in a positive way to succeed. Supports achievement of Quality Goal; “Do it right the first time.” Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues tomunicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and canmunicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Provides notification in advance (method dependent upon time of submission request) Communication Provides information others need to succeed, in time for them to use it. s with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. s all guestplaints andpliments to Supervisor or Manager. s all situations to Supervisor or Manager w resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. s other team members succeed without being asked. Takes action to resolve conflict between individuals. s other departments achieve success. s ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities: include the following and are subject to change at management's discretion: Child Supervision & Safety Maintain required child-to-staff ratios. Ensure health and safety standards, including sanitation and emergency procedures. Maintenance of cleanliness of children (diaper changes, bathroom assistance, cleaning after meals) Curriculum & Instruction Implement age-appropriate curriculum aligned with NM Early Learning Guidelines. Willingness to abide by lesson plan guideline and create developmental activities Facilitate activities that promote language, literacy, math, and social-emotional development. Behavior Guidance positive behavior strategies and individualized supports when needed. Family Engagement Communicate daily with parents about child progress and needs. Participate in family conferences and program events when needed. Documentation & Compliance Complete attendance, incident reports, and developmental observations. Ad to state licensing regulations and FOCUS quality standards. Professional Development Attend required trainings and maintain certifications (CPR, First Aid, Food Handlers). Engage in continuous improvement and quality initiatives. Organizes and participates in recreational activities, such as games. Assist in preparing food and refreshments and serves meals and refreshments. Observes and monitors children's play activities. Supervisory Responsibilities T are no supervisory responsibilities associated with this position.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees