Child Access/Acute Intake Counselor

Seven Counties Services•Louisville, KY

About The Position

ESSENTIAL JOB FUNCTIONS Provides telephone screening for people who call SCS Access System. Determines client eligibility for services and verifies coverage. Maintains and uses written clinical criteria. Assesses callers for emergency risk; performs triage. Schedules and reschedules initial appointments. Documents clients’ presenting problems and demographic data. Enters client information into CMHC Request for Service database. Ensures compliance with Access standards (e.g. routine appointment scheduled within seven days). Consults with team members and other SCS staff regarding clinical situations with specific clients. Provides information about community resources. Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. EDUCATION Bachelor’s degree in Social Services, Human Behavior Sciences or related field of study. EXPERIENCE Minimum of one year experience in social services. Crisis counseling experience a plus but not required. Thorough knowledge of principles, procedures, and treatment of mental health disorders, psychology, social services, and crisis intervention. Knowledge of all services provided by SCS and affiliates. Proficient word processing/data entry skills. Strong computer knowledge and skills essential. Strong communication skills Basic office support abilities such as filing, record keeping, etc. PHYSICAL DEMANDS Position has no unusual physical demands. May involve discomforts associated with modestly unpleasant situations. Occasional minor discomforts from the continual use of a video display terminal. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards. Time Type: Full time Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.

Requirements

Bachelor’s degree in Social Services, Human Behavior Sciences or related field of study.
Minimum of one year experience in social services.
Thorough knowledge of principles, procedures, and treatment of mental health disorders, psychology, social services, and crisis intervention.
Knowledge of all services provided by SCS and affiliates.
Proficient word processing/data entry skills.
Strong computer knowledge and skills essential.
Strong communication skills
Basic office support abilities such as filing, record keeping, etc.

Nice To Haves

Crisis counseling experience a plus but not required.

Responsibilities

Provides telephone screening for people who call SCS Access System.
Determines client eligibility for services and verifies coverage.
Maintains and uses written clinical criteria.
Assesses callers for emergency risk; performs triage.
Schedules and reschedules initial appointments.
Documents clients’ presenting problems and demographic data.
Enters client information into CMHC Request for Service database.
Ensures compliance with Access standards (e.g. routine appointment scheduled within seven days).
Consults with team members and other SCS staff regarding clinical situations with specific clients.
Provides information about community resources.
Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made.