BRIONI Chief Tailor

Kering Group • New York, NY

47d • $45 - $50

About The Position

We are currently seeking a Chief Tailor who will report to the Store Manager as part of our dynamic team in our flagship store in New York City. The role of Chief Tailor is responsible for acting as Brand ambassador by altering and delivering the highest quality garments to clients, with the support of tailor shop. A main objective of this role is to engage clientele using strong sartorial knowledge through the fitting ceremony. Since 1945, the Brioni style is one of effortless modern elegance. It stems from excellence through in-house sartorial savoir-faire and continuous research in exceptional materials. In addition to its state-of-the-art Bespoke service, the House offers unparalleled, made in Italy, ready-to-wear, leather goods, shoes and accessories, both for formalwear and leisurewear, as well as fragrances. Founded in Rome and part of the Kering group, Brioni designs and crafts in the spirit of slow luxury, a value for the planet and people that unites the craftsmen and communities behind the House.

Requirements

• Minimum of 10 years of hands-on tailoring experience, with a strong background in 'Bespoke' garments
• Men's suiting background
• Experience in a similar role within a fashion retail company
• Strong communication skills, Italian speaking preferred, but not required
• Proven ability to visualize client sizing and recommend precise alteration solutions
• Experience in leading, coaching and developing a team of tailors, with a team driven approach
• Exceptional customer service and interpersonal skills
• Highly sensitive to the client experience and focused on building long-term loyalty
• Adaptable, open-minded, and actively engaged in listening and problem-solving
• Detail-oriented, with excellent organizational skills and a commitment to craftsmanship

Responsibilities

• Partner with Store Management to manage the tailor shop staff, including leading, coaching and development of tailors and fitters
• Responsible for coordinating the workflow of the tailor shop on a daily and weekly basis, ensuring appropriate timelines are in place to drive maximum productivity of all tailors
• Responsible for managing day-to-day handling of individual garments and the working time needed to complete necessary tasks, ensuring the highest level of craftsmanship is maintained
• Communicate with Store Management and sales staff on garment timelines within the tailor shop process, monitoring and managing client expectations, and reacting as needed
• Verify that deliverables promised to clients are both achievable and realistic
• Oversee all clerical and administrative areas of the tailor shop such as ticketing, agenda book, tailoring log, and COG records
• Ensure the tailor shop is properly prepared by maintaining machines and supplies in coordination with Operations Support
• Confirm that all garments leaving the tailor shop meet the highest quality standards, including all aspects of finishing, ironing, and presentation
• Demonstrate a high level of customer service during all client interactions
• Lead measurements and fittings for 'Bespoke', 'Made-to-Measure', and 'Ready-to-Wear' garments
• Assist Sales Staff during the selling ceremony to help close transactions and ensure the highest level of client satisfaction
• Ensure clear and confident communication with clients during fittings to help close the sale and build trust with both loyal and new-to-brand customers
• Advise clients on the best fit for their body characteristics, taking into consideration their specific needs and selected fabrications

Benefits

• This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving house in a global Luxury Group that offers endless possibilities to learn and grow.
• Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
• Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees