Chief Support Operations

Systems Planning and Analysis•Colorado Springs, CO

About The Position

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted. The Space and Intelligence Division provides professional services to the US Space Force, Combatant Commands, Intelligence Community, and NASA. Our work includes enterprise architectural assessments, systems engineering and integration, test, planning and execution, cost estimating and analysis, acquisition support, and cybersecurity. We are trusted partners developing approaches and concepts to meet emerging high priority needs, assessing cutting-edge technologies, and supporting capabilities for our National Defense. Come join the fastest growing Division at Systems Planning and Analysis, Inc.! The Space Systems Group (SSG), part of SPA’s Space and Intelligence Division, provides timely and objective assessments and recommendations integrating technical, operational, programmatic, policy and business analysis. We focus on our key clients in the Space community including the US Space Force’s Space Systems Command (USSF/SSC), one of the three designated Field Commands under USSF. We work tirelessly to provide integrated solutions based on information and communications throughout the chain of command. We provide clear and consistent analysis and recommendations which are aligned to strategic and leadership goals while balancing the ability to execute on time and on budget within the technical communities. Come join an organization responsible for being a key enabler of Spacepower! SPA has an immediate need for a Chief Support Operations. The Chief of Support Operations is responsible for enabling platform operations and user success by delivering responsive, secure, and reliable support services across both digital and physical environments. Reporting directly to the Platform Program Manager, this role leads the Support Operations Division, serving as the primary interface for user access, onboarding, equipment, and enterprise service coordination. This role operates as the front door to the platform, ensuring users (internal and external) can access, operate, and sustain their capabilities without friction. In parallel, the Chief of Support Operations owns the management and administration of secure and unclassified facilities, ensuring compliance, functionality, and readiness across all physical spaces. The Chief of Support Operations ensures that support services are not reactive or fragmented, but structured, efficient, and aligned to mission priorities. This role integrates IT support, enterprise coordination, and secure facility management into a unified function that delivers high customer satisfaction while maintaining strict adherence to security, compliance, and operational standards.

Requirements

Active Top Secret clearance
Master’s degree in a relevant field of study from an accredited institution
15 years of relevant experience
Proven experience leading a multi‑disciplinary support operations function, including user support, IT coordination, and facility management, with a track record of high customer satisfaction
Hands‑on expertise in user onboarding, account and access lifecycle management, and secure handling of data across classification levels
Strong background coordinating enterprise workflows and vendor engagements, ensuring timely resolution of issues, proactive facility upkeep, and uninterrupted operational readiness
Experience building and sustaining disciplined, well‑organized operational teams, with the ability to translate mission priorities into structured plans, efficient workflows, and reliable service delivery

Responsibilities

Lead and manage the Support Operations Division, overseeing all personnel, workflows, and service delivery across user support and facility operations
Serve as the primary entry point for platform users, ensuring efficient onboarding, account provisioning, access management, and user support across all environments
Oversee lifecycle management of user accounts, devices, licenses, and tooling, ensuring secure, timely, and compliant provisioning and sustainment
Coordinate enterprise workflows and support services, including ticket management, cross-team collaboration, and resolution of user issues
Ensure secure handling of data and trusted uploads across classification levels, maintaining compliance with applicable policies and procedures
Own management and administration of physical facilities, including both unclassified and classified workspaces, ensuring operational readiness and compliance
Oversee facility access, badging, visit requests, and occupant support, ensuring a secure and seamless user experience within all spaces
Maintain responsibility for SCIF and secure facility compliance, including documentation (e.g., SCIF binder), training, inspections, and adherence to ICD 705 requirements
Coordinate with government and external stakeholders (e.g., SSO, DCSA, DIA, property management, vendors) to ensure compliance, security, and operational continuity
Manage building operations, maintenance, repairs, construction, and vendor engagements, ensuring facilities remain functional, secure, and mission-ready
Ensure network availability, performance, and security within managed spaces, coordinating with technical teams as required
Oversee procurement and management of equipment, supplies, and consumables required to sustain operations
Translate program priorities into executable support operations plans, ensuring alignment with mission needs and user expectations
Drive high standards of customer service, responsiveness, and professionalism across all support interactions

Benefits

SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc.

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