Chief Supplemental Health Strategy and Execution Officer

Cigna Group • Bloomfield, CT

32d

About The Position

Reporting to the President of Supplemental Health Solutions, the Chief Supplemental Health Strategy and Execution Officer will lead the development and execution of the strategic vision for the business to drive growth, enhance market position, and optimize the customer experience. As a member of the Supplemental Health leadership team, the role is accountable for shaping the long-term business strategy by partnering closely with teams across the value chain to understand stakeholder needs and broader external environmental factors that impact the market. They will play a key leadership role in ensuring the Supplemental Health leadership team, matrix partners and senior executives are aligned to a compelling vision of the future, while ensuring investments in the business deliver the expected business outcomes.

Requirements

• 8+ years management experience
• 5+ years of Supplemental Health experience, specifically life & disability
• Experience influencing without authority. Possessing strong influential leadership skills as you communicate with senior leaders across the organization.
• Prior experience with managing a portfolio and/or working across a matrixed environment, specifically with technology partners.
• A team builder who has experience connecting with staff both on an individual level and groups; ability enforce accountability
• Proven capability of developing strategy and executing this strategy
• Prior experience with transforming operations
• Proven understanding of the customer journey (claims, onboarding, commissions/billing…)
• Visionary thinker with a strategic mindset
• Successful experience managing complex initiatives to completion in a highly matrixed organization
• Results-oriented with a focus on operational efficiency and high-impact execution
• Deep understanding of how operations and technology intersect to create customer experiences
• Collaborative leader with excellent relationship-building and influencing abilities
• Adaptable and capable of navigating complex and evolving challenges
• Willing to challenge the status quo with new ideas, approaches and solutions
• Effectively pivot between strategic development and tactical deployment
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Strategic Leadership Lead a team of professionals dedicated to the creation and execution of the organization’s strategy and foster an environment of personal development and accountability
• Work closely with Supplemental Health leaders to define business priorities, assess industry trends, and identify opportunities for innovation and delivery excellence
• Partner across the Supplemental Health leadership team and Cigna executive leaders to develop the business strategy and vision
• Lead across a matrixed environment to ensure alignment and execution of the business strategy while ensuring investments deliver the required business outcomes
• Communicate the strategic roadmap, including setting measurable objectives, and creating a compelling vision for the future of the business
• Portfolio Execution Lead the development of a multi-year strategic roadmap, inclusive of clear objectives, investment requirements, key milestones, and expected business value
• Partner across the organization to create and prioritize business cases required to execute the strategic roadmap and drive participation in the Enterprise Portfolio process: Develop and communicate a compelling business case for the Supplemental Health Business
• Advocate for annual Enterprise Portfolio investments in Supplemental Health, ensuring prioritization of key capability needs
• Oversee and monitor the execution of the portfolio, ensuring alignment with the strategic roadmap and business objectives of Supplemental Heath
• Drive cross-functional collaboration to ensure initiatives are delivered on time, and within scope and budget
• Implement processes for monitoring progress, identifying risks, and making necessary adjustments to ensure optimal outcomes
• Develop and lead the strategy execution process including initiative intake, evaluation and prioritization
• Financial Oversight Oversee and manage the financial reporting process on behalf of the business, including partnering with Finance and other stakeholders to evaluate and communicate financial outcomes and projections, and develop the multi-year financial plan
• Lead the development of budgets related to strategic initiatives, ensuring cost-effectiveness while achieving business objectives
• Analyze financial data and performance metrics to assess the ROI of strategic projects
• Stakeholder Management Collaborate with internal and external stakeholders, including leaders from supporting organizations, to align strategies and improve execution
• Present strategic updates, analysis, and recommendations to senior leadership, Cigna executive leadership and other key stakeholders
• Maintain and deliver relevant business and initiative documentation to drive transparency within Supplemental Health, across all stakeholders, and with Cigna executive leadership
• Change Management & Continuous Improvement Lead across the Supplemental Health organization to create a culture of continuous improvement by analyzing and optimizing processes, tools, and methodologies
• Drive collaboration and surface cross-functional pain points to ensure execution excellence and an optimal customer experience
• Lead change management efforts related to the execution of strategic initiatives, ensuring smooth transitions and buy-in from all relevant parties
• Organizational Leadership Supports the President of Supplemental Health to manage and execute the operating model, connecting all functions to the overall business priorities and strategies
• Drives annual creation of organizational goals and key priorities
• Leads a management process that drives transparency into organizational performance, highlighting leading and lagging indicators of business performance, and driving consistent messaging across all levels of the organization
• Drives decision-making and alignment, escalating risks and opportunities

Benefits

• We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees