Chief Staff Officer for Operations

The American Speech-Language-Hearing Association (ASHA)•Rockville, MD

About The Position

The Chief Staff Officer (CSO) for Operations provides strategic leadership for the organization’s operational ecosystem—ensuring that business, administrative, and infrastructure functions are aligned to deliver value to members and support organizational impact. As a member of the senior leadership team, the CSO for Operations partners with the Chief Executive Officer and peers in a shared leadership model to advance strategy, enable execution, ensure the ASHA National Office operates with agility, effectiveness, and purpose, and safeguard the long-term organizational sustainability.

Requirements

Senior executive leadership experience overseeing finance, enterprise technology, operations, administrative services, and enterprise infrastructure within a complex organization
Experience advising a Chief Executive Officer, Board of Directors, and volunteer or governance bodies on financial strategy, risk, and organizational performance
Leadership of multi-functional teams through periods of growth, change, or operational transformation
Demonstrated ability to align enterprise operations, technology strategy, and capital assets with organizational priorities and long-term sustainability
Demonstrated success strengthening organizational systems, infrastructure, and service delivery to enhance performance and operational resilience
Demonstrated oversight of facilities, real estate assets, and long-term capital planning in support of organizational strategy
Demonstrated expertise in financial planning, budgeting, forecasting, and capital investment, including technology-related investments
Demonstrated ability to assess enterprise risk, including operational and technology-related risks
Demonstrated ability to communicate complex financial and technology matters clearly to executive and governance audiences
Demonstrated leadership in promoting operational resilience, internal controls, data stewardship, and regulatory compliance
Sound judgment in balancing innovation, cost, risk, and long-term sustainability
Demonstrated ability to lead and develop senior leaders
Demonstrated ability to foster collaboration between operational and technology functions to improve enterprise performance
Demonstrated credibility, sound judgment, and ability to communicate effectively with diverse internal and external stakeholders, including executive and governance audiences

Nice To Haves

Experience within a mission-driven, membership-based, nonprofit, association, or similarly structured organization preferred
Obtaining an advanced degree in business, finance, public administration, or a related field, or an equivalent combination of education and executive-level experience