Chief Retail Officer, EVP

Hope Enterprise Corporation • Jackson, MS

4d

About The Position

The Chief Retail Officer leads retail banking strategy, growth, and market
expansion, driving membership, deposits, lending, and revenue through
data-driven, community-focused initiatives. Oversees consumer lending portfolio,
ensuring balanced growth, strong credit quality, and responsible risk
management. Directs branch operations, sales performance, and service delivery
to enhance efficiency and member experience. Partners cross-functionally to
align strategy, optimize products, and strengthen performance. Develops
high-performing teams and fosters a culture of accountability, compliance, and
financial inclusion while ensuring adherence to regulatory and risk standards.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or a related field required
• Minimum of 10–15 years of leadership experience in retail banking or financial services
• Proven track record of driving membership growth, deposit growth, and revenue performance
• Experience leading multi-branch retail operations and geographically dispersed teams
• Strong background in sales management, performance metrics, and incentive design
• Strategic and analytical thinker with strong financial acumen
• Demonstrated ability to translate strategy into measurable results
• Exceptional leadership, communication, and influence skills
• Data-driven decision-maker with experience using dashboards and KPIs
• Deep understanding of consumer banking regulations and risk management
• Passion for financial inclusion, community impact, and equitable access to financial services
• Strong interpersonal skills with the ability to work collaboratively across departments and influence senior leadership
• High level of discretion and ability to handle confidential and sensitive information
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail and quality
• Employee is regularly required to sit, stand and walk.
• Employee will be in constant use of keyboard, which would require use of hands and fingers.
• Employee will be in constant communication with other persons related to work and requiring the use of hearing and speaking.
• Employee must infrequently lift and/or move up to 10 pounds.

Nice To Haves

• Master’s degree (MBA or similar) preferred
• Experience in a credit union, CDFI, or mission-driven financial institution strongly preferred

Responsibilities

• Retail Strategy, Growth, and Market Expansion
• Consumer Lending Oversight & Portfolio Management
• Sales Performance, Data Analysis, and Risk Awareness
• Branch Operations & Service Delivery
• Member Experience & Service Quality
• Leadership, Talent, and Culture
• Compliance, Risk Management, and Governance

Benefits

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive