Chief Quality Officer

City of New YorkNew York City, NY

About The Position

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city. NYC Aging seeks a dynamic, strategic, and results-driven individual to serve as Chief Quality Officer. This position is to ensure that our agency can continually improve the efficiency of services being offered to New York City older adults. The selected candidate will serve as a cabinet member and trusted advisor to the Commissioner in delivering consistent and reliable outcomes, managing risk and compliance obligations; and driving long-term value through operational excellence. Reporting to the Commissioner, the Chief Quality Officer’s key responsibility is to ensure quality is proactive, measurable, and aligned with agency goals.

Requirements

  • A baccalaureate degree from an accredited college and four (4) years of satisfactory, full-time experience directing a large organizational segment or directing and controlling several small organizational segments, or performing a combination of these duties, of which at least 18 months shall have been in an administrative, managerial or executive capacity, or in supervision of professional personnel working in any of the abovementioned areas; or
  • Education and/or experience equivalent to "1" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1" above.

Responsibilities

  • Establish Quality Management Systems
  • Drive Process Improvement Initiatives
  • Ensure Regulatory and Compliance Leadership
  • Serve as a Quality Advisor to Senior Leadership
  • Build a Culture of Quality
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