Chief Provider Executive - Grassy Creek

Eskenazi Medical Group•Indianapolis, IN

22d•Onsite

About The Position

EMG is affiliated with Eskenazi Health and employs physician and advanced practice providers who support the Eskenazi Health system. A multi-specialty provider group, it strives to be a leading primary care provider serving all patients regardless of ability to pay or condition of health while advancing medicine through teaching and research. Eskenazi Health is one of American's largest safety net health systems with more than 1 million outpatient visits each year. Partnering with the Indiana University School of Medicine, Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County, Indiana. In addition to the 327-bed hospital located on its downtown Indianapolis campus, Eskenazi Health provides services at 10 federally qualified health care centers and multiple mental health sites and residential facilities located throughout Indianapolis. Eskenazi Health is accredited by The Joint Commission and has been highlighted as one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years. Indianapolis offers affordable housing, excellent schools and a wealth of entertainment options, including a variety of amateur and professional sports teams, dynamic museums, live theater productions, symphony and opera concerts, a wide variety of shopping options and restaurants, and numerous outdoor festivals, as well as the famous Indy 500 race each May. The Chief Physician Executive (CPE) of Eskenazi Medical Group (EMG) and Eskenazi Health Center Inc. (EHC), leads, manages, directs and is accountable for all health center clinical services to assure health system’s goals are achieved. The CPE works to transform and sustain the practice as a Patient‐Centered Medical Home (PCMH). Within a PCMH, the CPE assures Primary Care services are high quality, multidisciplinary, comprehensive, coordinated, culturally sensitive, accessible, and delivered with preeminent service excellence. The CPE works to create an environment that is also compatible with and supportive of the teaching and research missions of the Indiana University School of Medicine (The School). The CPE is responsible for the appropriateness, quality, efficiency and effectiveness of the medical care delivered by EMG physicians and mid‐level providers within the health center. Representing EMG, and serving as a liaison to the health center staff, he/she works with the EMG CEO, the EHC CEO and CMO, the EH Service Chiefs, and IU School of Medicine education leadership to 1) develop and implement primary care services’ clinical policies and guidelines, 2) develop and assess clinical activities and performance, 3) monitor, develop, and attain EH fiscal and utilization objectives, 4) maintain and enhance the teaching environment, 5) enhance clinical research opportunities and 6) assure compliance with appropriate regulatory, accrediting and credentialing/privileging standards. It is the responsibility of the CPE to model and uphold the mission, vision and standard of performance within the health center.

Requirements

Active member of the Medical Staff
A CPE must be at least 0.55 Eskenazi Health Center FTE. The CPE will have 3 half days per week (i.e. 0.33 FTE) clinical time and 0.22 administrative time for CPE related duties. This administrative time will be scheduled to assure attendance at all regular CPE meetings.
Experience in leadership and management preferred.
Board Certified
Current DEA and appropriate state licensure
Must be able to meet and maintain current Eskenazi Health credentialing and privileging requirements.

Nice To Haves

A physician executive with a minimum of three to five years of progressive leadership experience and with an MBA or MMM is preferred, but not required.
Attributes sought:• commitment to the mission of our organization of serving the vulnerable• a philosophy of collaboration and teamwork; an appreciation of the importance of the health center triad, clinical team, and what nursing, patient care departments and operations brings to the patient care endeavor, and the strength of that triad and clinical partnership• demonstrable track record in forging provider/management relations• high tolerance for complex and ever‐shifting environments• a self‐starter, results‐oriented personality• the ability to hear, to understand, to reflect, and to mediate on issues

Responsibilities

Provides oversight to lead, manage, direct and is accountable for all health center operations to ensure health system’s goals are achieved. The CPE does this in close collaboration with the Health Center Manager and Health Center Coordinator as a leadership team. Concerns of clinical quality are reviewed by the Peer Review Committee.
Oversees, directs, and ensures primary care physicians and advanced practice providers compliance with EH medical staff bylaws and all related policies and procedures. Conducts performance evaluations and feedback to primary care providers at his/her health center on an annual basis or more frequently if needed.
Provides input for the health center’s annual operating and capital budgets for approval by EHC Senior Leadership. The CPE, Health Center Manager, and Health Center Coordinator are together responsible for the Health Center’s financial performance.
In collaboration with the Health Center Manager, determines care teams and staffing plans required to deliver care within Health Center’s defined budget.
Participates in the recruitment, selection, hiring, and retention of all primary care providers at the health center.
With the Health Center Manager, Health Center Coordinator and in alignment with Eskenazi Health system goals, develops the annual goals for the health center that addresses clinical quality, patient safety, patient experience and the provision of cost effective clinical services; helps prioritize proposed programs and services and actively supports resulting strategies. Assures well-functioning Quality and Patient Safety teams at the health center.
Works with the EMG CEO, and EHC leadership to maintain and enhance the engagement and health and wellness of staff and primary care providers. As a result, a positive work environment is enabled which drives loyalty and retention to the workforce. Works with EMG, EHC, EH, service chiefs and clinical department chairs to maintain sufficient faculty coverage for all teaching and other academic activities at his/her Community Health Center.
Rounds on providers at a minimum of quarterly and provides documentation in digital rounding tool and communicates back to roundees on solutions to issues.
Supports effectiveness and alignment of the local triad (CPE, Health Center Manager and Health Center Coordinator) through leadership huddles and check-ins, goal and outcomes review, and co-presentation at the clinic meetings.
Utilizes Quality in Daily Work principles to foster teamwork and engagement.
Collaborates with Quality team to assure the proper analysis of clinical data, identify patterns and trends in the data and report the results of data analysis to the appropriate personnel.
Is responsible and accountable to leadership for the key identified performance metrics, both clinical and administrative, for the health center. Works with Health Center Manager, Health Center Coordinator, and EHC leadership to assure the proper analysis of clinical and financial data provided to identify patterns and trends to understand and improve Health Center performance.
Works with Quality and Risk Management to improve patient safety and to ensure active and meaningful work for the Health Center Quality and Safety Committees. Responsible and accountable to leadership for the Health Center’s performance in terms of clinical quality, service excellence and utilization management. Performs medical record reviews at the request of Risk Management and Legal Services. Examines and addresses patient complaints related to provider practice and or behavior in a timely manner.
Supports all EH, EHC, and Health Center specific Service Excellence initiatives and serves as a role model, coach and mentor to achieve service excellence in all areas of customer service at the Health Center. Works directly with providers who have identified customer service issues by feedback, coaching, and mentoring to achieve improvement and resolution of problem areas and holds providers accountable for service excellence in all interactions with patients, their family members, other providers, and staff.
In collaboration with the Health Center Manager serves as point person for communications between Health Center and EMG and EHC Sr. Leadership. These responsibilities include but are not limited to communicating health system goals and initiatives to staff, relaying pertinent information from various leadership meetings to Health Center providers, clinical, and administrative staff.