Financial Counselor (Grassy Creek)
About The Position
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. FLSA StatusNon-ExemptJob Role SummaryThe Financial Counselor assists customers with information necessary for securing verifications from various companies/agencies (Work One, banks, life insurance companies, health information, physician offices, Social Security Administration, Health Department, etc.).
Requirements
- High school diploma required; Associate or Bachelor's degree or equivalent work/business experience is required.
- Must meet all federal and state required navigator training and certification requirements within 30 days
Nice To Haves
- Bilingual in English/Spanish is a plus
Responsibilities
- Accept daily assigned customer referrals in management designated systems to determine customers to be screened/interviewed
- Assist walk-in customers as they present
- Explain available payer programs and benefits to customers, including Healthy Indiana Plan, various Medicaid or State programs and services, Health Insurance Marketplace, COBRA, or any other possible third party payer sources, or the hospital's charity program, Eskenazi Health Financial Assistance program
- Interview/screen customers for all potential payer programs as described in previous job function
- Assist customer with information necessary for securing verifications from various companies/agencies (Work One, banks, life insurance companies, health information, physician offices, Social Security Administration, Health Department etc.)
- Complete timely submission of documentation and application in management designated system(s), adhering to all deadlines and requesting extensions from management when necessary
- Document and update application status in management designated system(s) on a regular basis
- Maintain confidentiality of patient health information in compliance with HIPAA regulations
- Contact patients by phone, correspondence, or home visit to continue to secure necessary documentation
- Monitor progress of applications to ensure application completion and processing timelines are adhered to
- Attend interviews (phone or in-person) with State, County or other payer program representatives for those patients with signed authorization that are determined not able to participate, have requested representation, or have a history of lack of cooperation
- Update management designated system(s) with eligibility determinations and update all appropriate EMR accounts if eligibility is retroactive
- Mentor peers, including training as needed
- Ability to meet all productivity and quality requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
