Chief Program Officer (CPO)

The Center For Family Support•New York, NY

17h•$200,000 - $210,000

About The Position

The Chief Program Officer (CPO) is a senior executive leader accountable to the Chief Executive Officer and Board of Directors for the overall performance, quality, compliance, sustainability, and growth of the organization’s programs and services. The CPO ensures that all New York programs including Residential, Community, Clinical, and Self-Directed Services Programs—advance the mission, strategic priorities, and long-term vision approved by the Board. The CPO provides enterprise ‑ level leadership, translates Board ‑ approved strategy into operational execution, manages organizational risk, and drives programmatic innovation and growth while maintaining regulatory excellence and fiscal discipline. The CPO directly oversees a NY based senior leadership team that includes the Senior Vice President of Residential Services, Vice President of Community Services, Senior Vice President of Self ‑ Directed Program Services, and Vice President of Clinical Services. Our industry-leading benefits include: 401(k) Dental Insurance Flexible schedule Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Requirements

Minimum 10 years of progressive professional experience, including at least 5 years in senior executive or enterprise ‑ level leadership overseeing complex, multi ‑ site human services or healthcare programs.
Advanced degree in Human Services related field, Business or Public Administration.
Demonstrated experience collaborating with and supporting Boards of Directors.
Proven success leading strategic planning and organizational growth initiatives.
Experience managing organizational risk and ensuring strong governance practices.
Demonstrated ability to drive performance through data ‑ informed decision ‑ making.

Responsibilities

Serve as a key executive partner to the CEO in supporting the Board of Directors’ fiduciary, strategic, and oversight responsibilities.
Provide regular, accurate, and transparent reporting to the CEO and Board on program performance, outcomes, risks, compliance status, and strategic initiatives.
Ensure all programs operate in full compliance with federal, state, funding, certification, and licensing requirements, proactively identifying and mitigating risk.
Advance Board-approved strategic plans by leading programmatic growth, service expansion, and innovation initiatives.
Ensure organizational readiness for audits, regulatory reviews, and external evaluations.
Uphold and model ethical leadership, human rights protections, and organizational values across all services.
Provide enterprise-wide leadership and direction to all program and clinical operations.
Partner with the CEO and executive team to develop, implement, and monitor multi-year strategic plans and growth initiatives.
Translate Board-level strategy into measurable operational goals, outcomes, and performance metrics.
Identify emerging service needs, funding opportunities, and strategic partnerships that support long-term sustainability.
Collaborate with executive peers across Finance, Human Resources, Information Technology, Quality Improvement, and Planning to ensure organizational alignment.
Ensure consistent delivery of high-quality, person-centered services aligned with the organization’s mission and values.
Lead a continuous quality improvement framework that uses data, performance metrics, and stakeholder feedback to drive excellence.
Ensure meaningful engagement with individuals receiving services and their families to inform quality and service design.
Oversee licensure, human rights protections, clinical integrity, and program standards across all services.
Prepare and manage the annual operating budget for programs in partnership with the CEO and CFO.
Ensure financial sustainability of all programs and service lines through sound fiscal management and performance monitoring.
Identify and mitigate operational, financial, and compliance risks impacting program performance.
Support Board-level financial oversight by providing clear reporting on programmatic financial performance.
Lead, mentor, and develop a high-performing executive and senior management team, including Program Directors, Regional Directors, and the Vice President of Clinical Services.
Ensure effective succession planning, leadership development, and retention strategies for program leadership roles.
Foster a culture of accountability, transparency, collaboration, and continuous learning.