Chief Product Officer - Merchant Services

Deluxe•Fort Worth, TX

5d•Hybrid

About The Position

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow. Follow us on LinkedIn As the Chief Product Officer-Merchant Services you will innovate, inspire, coach, and rally teams across cross-functional departments. You will turn bold product visions and ideas into realities. You are accountable for the Small to Mid-Market Businesses product portfolio including accountability for the vision, innovation, and delivery. This role ensures products are desirable, viable, and successfully enabled by the Deluxe technology and operations. Ensure the product portfolio is profitable and supports the overall business strategy Define and set KPI's and annual goals, financial and non-financial, across the portfolio and drive performance and profitability Innovative leader driving growth, while ensuring the product portfolio delivers value in the short, medium, and long term Define the portfolio vision, strategy, and roadmap Balance investment of money, time, and people in short-term tactical product improvements with long-term strategic product investments to maximize ROI Lead the launch and support of products, collaborate with cross-functional teams like Technology to ensure the product is built correctly, and partner with Sales, Marketing, Operations, and Finance to successfully commercialize and grow the products Own the product portfolio and each product therein, across the full product lifecycle (introduction, growth, maturity, sunset) and the end-to-end experience of each product across Shop, Buy, Adopt, Use, and Support Understand and share insights about the customer and market, through customer research, customer feedback, market analysis, emerging technologies, payments trends, and experimentation, to inform prioritization Build and utilize a voice of customer program to evaluate product performance, solicit feedback, integrate the voice of the customer into the product, gather and present customer insights from research Recruit, nurture, and develop a high-performing Product Management team, ensure adherence to best practices Deliver thought leadership both within the organization and externally, engage high-profile clients and partners to elevate our reputation as a pioneering fintech leader

Requirements

Bachelor’s Degree AND 10 years of product management experience; OR Master’s Degree AND 8 years of product management experience
7 years of people leadership experience
Experience leading portfolio of products across a lifecycle, including conceptualizing a product early, launching a product to market, and maintaining a product in market
Advanced knowledge of payments and fintech industries and products
Familiarity with business management, product marketing, design/UX, and agile technology processes
Must be 18 years of age or older

Nice To Haves

Deep knowledge of current product management and innovation methodologies, best practices, and design thinking
Strong business acumen, including market analysis, business cases, and P&Ls
Creative problem solver, capable of developing innovative and differentiated solutions
Excellent facilitative leadership skills to work collaboratively and cross functionality in a shared services model to lead and influence employees that are indirect superiors, peers, or junior to this role
Experience managing a high performing team and cultivating a collaborative environment across team boundaries
Demonstrated agile leadership competencies with expertise, grit, growth mindset and ownership as well as ability to lead, coach and motivate teams
Technical know-how and expertise to engage, influence, and challenge technology directions and decisions
Experience working within an innovation team or enterprise product team for a larger company
Experience with primary customer research, time “in the field”, market research, and translation of insights uncovered into ideas, concepts, and products
Press trained to represent the company externally to investors, press, and analysts

Responsibilities

Innovate, inspire, coach, and rally teams across cross-functional departments.
Turn bold product visions and ideas into realities.
Accountable for the Small to Mid-Market Businesses product portfolio including accountability for the vision, innovation, and delivery.
Ensure products are desirable, viable, and successfully enabled by the Deluxe technology and operations.
Ensure the product portfolio is profitable and supports the overall business strategy
Define and set KPI's and annual goals, financial and non-financial, across the portfolio and drive performance and profitability
Innovative leader driving growth, while ensuring the product portfolio delivers value in the short, medium, and long term
Define the portfolio vision, strategy, and roadmap
Balance investment of money, time, and people in short-term tactical product improvements with long-term strategic product investments to maximize ROI
Lead the launch and support of products, collaborate with cross-functional teams like Technology to ensure the product is built correctly, and partner with Sales, Marketing, Operations, and Finance to successfully commercialize and grow the products
Own the product portfolio and each product therein, across the full product lifecycle (introduction, growth, maturity, sunset) and the end-to-end experience of each product across Shop, Buy, Adopt, Use, and Support
Understand and share insights about the customer and market, through customer research, customer feedback, market analysis, emerging technologies, payments trends, and experimentation, to inform prioritization
Build and utilize a voice of customer program to evaluate product performance, solicit feedback, integrate the voice of the customer into the product, gather and present customer insights from research
Recruit, nurture, and develop a high-performing Product Management team, ensure adherence to best practices
Deliver thought leadership both within the organization and externally, engage high-profile clients and partners to elevate our reputation as a pioneering fintech leader